18100 West Rd
Built in 2015
Year Built
2
Building Height
330
Total Units
Google Reviews
4 ★ (134)
Welcome to West Lake Park, located in the Copper-Lakes. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 134 reviews, West Lake Park is a great choice to call home.
2x2½ TH Apartments
Price/mo: $1,974
Size: 1,497 sq ft
Washer/Dryer: Full machines
Apply Now3x2½ TH Apartments
Price/mo: $2,430
Size: 1,711 sq ft
Washer/Dryer: Full machines
Apply NowEfficiency Apartments
Price/mo: $1,274
Size: 677 sq ft
Washer/Dryer: Full machines
Apply NowHear from real reviewers on Google Maps about their rental experiences.
"We have lived here almost a year now, and my husband and I have no major complaints. We love our townhouse, and we are thankful to have WLP as the first place we call home. The rent has gone up but not too high. The walls are thin but not worth complaint in the townhouse ( can't hear conversations but can hear neighbors garage going up and down) . I've attached photos of this year's snowstorm."
"Update: So there's a response. At least.
Mean spirited I'm not. Just an account taken thru my consumer lens. My coins matter.
Was going to go for 2 stars because WLP had potential at one point.
But if it wasn't for certain staff like Stephanie. By far one of the rudest, pettiest, unprofessional people I've ever dwelt with here. And she seems quite comfortable with herself in it.
My husband refused to deal with her. One of the reasons was her being simultaneously fake, condescending, and judgmental. As though to talk down on him when he'd inquire on different things as needed. Not that he didn't clap back in kind but wasn't going to dignify that behavior w/ any more responses or acknowledge her existence once it happened a time or two.
I tried to avoid her as well as not to have to 'go in' so she'd quickly realize I'm not the one to come for. I.e., a Customer Service 101 tongue lashing to pump those brakes of belittling attempts.
A friend of mine, recently relocating in town, mentioned WLP and I just advised do what you will but proceed with caution. To add to that, there's a lack of wall insulation (commonly bemoaned even in so called luxury apt homes), and the price not really adding up to quality (i.e., overpriced). One could argue 'that's how they are building 'em nowadays' and/or chalk it up to a case for market rates across the board, supply & demand, etc. Just these units could've been better built. So much for quality over quantity. The name of the game.
Side note: Not a current resident and if need-be can provide receipts (pictures) of the unit we lived in. Jamal being the manager (maybe he still is) at the time.
On a more optimistic note, 'at lease' can say Jamal maintained a professional and cordial demeanor.
So anyhow, yes, we REALLY stayed back here. And this is my honest feedback on that experience we've since moved on from."
"Great view of lake, beautiful well maintained property, very great staff. Very timely repairs. Overall fantastic experience. Clubhouse is fantastic with all the amenities needed. Safe place as well. Thanks West Lake!"
"Great place to call home. Well maintained, and a very nice community overall. The only con is a little farther drive into the city, but can't beat the lake views and great neighborhood."
"Westlake Park is an amazing place to live. Great location with plenty of shopping and restaurants close by.
The property has a great view of the Darren Goforth Park. Walking trails and a dog park are just a few steps away.
I have lived there for nine years. I will miss this wonderfully well kept property.
The staff has always been very professional and attentive to any needs.
I highly recommend this property."
"We have been here since 2018. Great property; it is always well manicured. Office staff are great. They are always very professional. The lake is beautiful. Very quiet. This is a great place to live."
"I have lived here for three years and the first two were great, so I decided to move to a two bedroom apartment, as my husband and I just got married and were expecting a baby. Zoe was incredibly helpful and kind and got us in to our new apartment immediately. Unfortunately, the neighbors above us were incredibly loud and inconsiderate. They run across the floor at all hours and it sounds like they are about to come through our ceiling. We complained to the office, and at first they were nice and apologetic. Then one day I spoke with Stephanie and she was incredibly rude, condescending, and tried to gaslight me into believing this was normal noise levels and convinced me if I was unhappy I should be the one to encure hundreds of dollars in moving fees and uproot myself and husband at 7m pregnant and move units. Then I got a lawyer involved to try and get out of the lease, and they were very good about making sure they get their money and stay out of being responsible for these noisy neighbors. Now I can only assume they screen my calls, because they don’t answer when I call to complain about the noise level. Which by the way can be heard even at 1am. My neighbors across the way also leave their trash outside leaking sticky liquid attracting ants that were starting to get into our apartment. They didn’t do anything about that either. This is not about your comfort in where you live. They don’t care about you. They care about getting their money. I now pay over $1800 to be miserable and I am stuck until my lease is up. It is a real shame because otherwise they’re very nice apartments. Don’t expect them to do anything about inconsiderate people living by you. You’ll be expected to move and inconvenience yourself.
Since I can’t respond to your response conveniently, I will be responding here:
Yes, you sent someone to the apartment who also agreed the noise level was absolutely unacceptable and referred us to talking to the Harris County Police who did absolutely nothing. Then when we reached back out to you to let you know this, and that we were still having issues, you suggested we move and spend over $2,000 in new rent, past rent, and moving fees. Did not offer to wave any of the fees. Did not even suggest that the people causing the issues move to a floor level apartment. Not to mention they are illegally living with more residents than they have on the lease. Then a member of your staff tried to suggest to me that it is normal to hear noise and if I don’t like that, I am welcome to move. While also talking down to me the entire time. You have not repeatedly called. You told me what it would cost to break my lease and said you were installing carpet. Lying on reviews to make yourself look better and making sure you do the bare minimum to make it look like you’ve dealt with the issue is not the same as actually dealing with the issue. And I find it convenient that you were only willing to talk to me about “fixing the issue” after I informed you I was hiring a lawyer to look into my lease. Which good job trapping people adequately by the way. Congratulations. We are stuck and miserable here and have hated living here to the extent of contemplating wiping out our savings just to leave. P.s shocker, the carpet did nothing. There are about 5 of them stomping around at all hours. Not looking forward to having my newborn child woken up at all hours due to the intolerable people above me. Cant wait to leave."