21899 Valley Ranch Crossing Dr
Built in 2008
Year Built
3
Building Height
312
Total Units
Google Reviews
4 ★ (203)
Welcome to Villas At Valley Ranch, located in the Porter. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 203 reviews, Villas At Valley Ranch is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"I've been a tenant here since March 2024 and living here has been a complete disappointment. For starters, I was given a move-in date, but when I arrived, my apartment wasn’t ready at all. It hadn’t been cleaned, the blinds were completely different colors, the stovetop was caved in, there was brown gunk in each of the kitchen cabinets (I was told it was treatment done wrong by pest control), the kitchen sink made a very loud noise when I turned the water on, there was mildew in the bathroom, and the caulking work was horrendous. The property manager at the time was very helpful and emphatic and made sure the corrections were done so in an adequate amount of time.
The bug problem has been relentless since I moved in. I was told I'd be put on a bi-weekly treatment plan but pest control stopped coming to my apartment.
On top of that, the gate to the complex has been broken for MONTHS, leaving the property completely unsecured. To make matters worse, ALL 4 of my visitors car tires was recently stolen in the parking lot. The property manager showed zero sympathy regarding the theft. They didn’t even notify or warn the community about the theft.
This place is poorly managed, unsafe, and not worth the rent. I wouldn’t recommend it to anyone looking for a decent/safe place to live."
"Villas at valley ranch are great apartments! Friendly and supportive front office ladies Ana and Lizbeth, Sweet Manager, sue. Erick And Jordy are the best maintenance, I love that they are clean, and friendly. They walk around with a smile on their face. Trash cans are always neat which is a plus for anyone trying to apply here!"
"been here for 2 years and there is new management so I thought I would write a review. Since new managment, impressessive changes have taken place. Some order appears to have been esablished along with clear lines of communications between the tenants and the office. There still appears to be a friendly open door policy but with structure allowing tenants to talk to Lisbeth first and being able to talk to management in a timely fashion when warranted. Lisbeth is on her own now that Morgan let. Lisbeth stood up to the plate and it appears to have the lobby locked down and is juggling many hats throughout the day. Maintenance has always been on point in my opinion. Their knowledgeable, and quick to respond and repair. Personally for me, i have no complaints. being in customer service industry myself, its nice to see a leasing office doing just that, commuincating and following up. This shows the professionalism and duties of Lisbeth branching out to management and maintenance on a daily basis ensure that everything is running as smooth as possible. Sue and Anna on the mangement size came in to a whirlwind in my opinion, and took it head on. They make themselves available especially in the begining of them over taking the property. If you want a quiet place to live that is well kept. This is it. And regarding maintenance, their supervisor Ray overseas a strong team of workers, who are there for us. We do miss Morgan. She has moved on to other things.
Staff is very friendly and always helpful, as the maintenance team is as well. Things get done in a quick fashion. Yesterday while at the gym I saw the managers handing out ices to the kids at the pool. Sometimes I swear I live at a resort. I've been here 3 months and its been a quiet, uneventful pleasant experience. Much thanks to all and to sincerely caring. T&C
6/14/22, staff held a wine down evening for residents. Wine, cheese, fruit, grilled sausage! They really do show gratitude and care about their residents. If you want to feel you live at a 5 star resort, I recommend this place! T&C"
"Honestly kind of feel bad for the place. It has potiental to be an amazing place to live. Unfortunately, I lived on the side that the gate that was never fixed. I get it may be expensive or team is waiting on equipment to repair it or whatever but dude. It’s been MONTHS. Which leads to our side of the complex not as safe. Yet we are still paying for it crazy! When I first moved in. It was so awful. My apartment was dirty, bugs everywhere, carpet unfinished ( which I have photos and screenshots) . I had to do maintenance myself just to keep it decent. Why because when I put in tickets to have maintenance done to my complex, they would lie and said it’s been done. I had to change everything myself, I had no choice not to. But I’m done. It’s wayy too expensive especially for a so called “luxury apartment complex” . The only thing you got going is how nice the apartments itself looks and the decent side walks. But luxury you say . It’s not. I was ignored through the months of being here even when I came in person, even when I sent emails. And like already said in the comments. Nothing was taken seriously. As my last day here. I see there is new management. Hope that goes well for future tenants like I said if management actually cares. There will be an amazing difference. For now way overpriced for the smallest one bed apt."
"If I could give 0 stars I would. This place is absolutely the worst. My ac was out for over 2 weeks in the summer. No one made it a priority. No one cared that I had to pay to stay elsewhere because it was over 90 degrees. I asked for some off rent because of it. I keep getting the run around. I call several times a day with no answer. I leave non stop voicemails with no answer. I send emails with no answer. Every time I talk to someone they say oh yea sorry we’ll call by end of day. Then they never do. Then when I ask again, they say they don’t even have notes regarding it. I’ve been nice for MONTHS now. I’m absolutely fed up. I’ve stood outside of the office and called. No answer yet when I go in they’re at the desk laughing. No one takes this place seriously. They don’t care about their residents. If they did, they’d answer the phone every once in awhile or even acknowledge the fact that they expected me to stay in a 93 degree apartment while they took their time to fix it. I’ve emailed corporate. Guess what: no response. I’m sick of this place."