19100 Glenwest Dr
Built in 1999
Year Built
3
Building Height
322
Total Units
Google Reviews
4 ★ (240)
Welcome to The Grayson At Baybrook, located in the Clear-Lake. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 240 reviews, The Grayson At Baybrook is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"I have lived at the Grayson for about 2 years in one of their A2 plans and I’m sad to say it’s over. I really enjoyed my unit over the two years and the peacefulness of the community. It wasn’t all perfect there was minor downsides at times which comes with any apartment but nothing major that couldn’t be handled or wasn’t handled. If you ever have issues I recommend going psychically in person to get them sorted (unless it’s a maintenance issue), because sometimes it takes them a second to reach through email or call.
I really enjoyed that everything was in a central location and was close to the complex. I also enjoyed the peace of the community and the perks like the pool and the fitness unit. If only things were more financially feasible on my end I would have probably ended up staying longer.
Move out process was a little stressful due to weird circumstances but I have to say I’m super grateful for such an open and honest community manager like Leticia that helped me with each and every issue that arose! Thank you for being patient and also helping me each and every time issues popped up it helped make the leave easier!
Thank you being such a great first apartment and community for me in this area!"
"Update 6/26? the pool is all taken care of and has been for a few weeks. I wanted to get a good picture. I find the office is the best staff I’ve worked with. My honest response is- I hope the management company. I hope they give this staff all they need.
I still say through it all I wouldn’t want to move until I get blessed with a house. Further, let me be clear- a relationship being good or great is not predicated on when everything is going well, it’s when you hit a bump and bruise to decide how great it is. And I think this is great! Still the best apartment complex I’ve lived in. And yes I recommend leasing.
Update**** In my 7 years of living here I have NEVER seen such horrid atrocities. This pool is outrageous! 5/28/2024. I just don’t know what else to say. We are now without this amenity going on 2 straight months.
I do love where I live! The only reason I couldn’t give 5 stars is because of the different management I have had over my 7 years here. I have had some not so good management and great management. Over all - no I do not want to move until I get a house. Which says a lot because trust me I would move my family if I needed to. I enjoy my neighbors now for the last 2 years. Real good working people so it wakes for a mature environment.
Currently I’m working on a new stove ( has been an issue for 3 1/2 years honestly) now it super sparks. I’ve had the fire dept called out here 2 years ago, maintenance over the years but still this is unsafe. Last bight the thing sparked/ popped so hard I screamed. Hopefully they will show me they value me as a long time resident and get me a new appliance. I have advised the management office and the property management corporate office. I’m also hoping to receive my first concession for having lived here for so long. That would be nice.
Maria in the office is a real treasure in my opinion. I used to manage and she has the same heart I do for people and making sure to provide the best living condition for us residents. Ellie is magic as well. When you care … it shows!
I wish I had more to say but I’ve met so many different people in the office, I’m not able to give more information on the office team at this time. I find the best and most accurate statement or assessment is after you cross a hurdle together.
So we shall see! Again, I love where I live and I would encourage someone else to move it for sure."
"As a current resident I feel a
need to share my experience to ensure people find a suitable place to make their home.
While the staff are very accommodating and kind, the management of the property is not on par with amount of rent charged.
Hallways and stairwells are not maintained, or maintained well. The general work orders requested or pest control fee charged does not apparently cover this. Be prepared to deal with numerous spiders and other pests in the crevices of your building if you choose this location.
A valet trash fee is charged, however I have not been serviced on numerous occasions, even after notifying management. You can be charged for not following trash guidelines, however there has not been accountability from the complex or their vendors on their end.
The property has an enormous amount of dog feces that are not picked up by the residents so be aware if you have a puppy or sickly dog - they more than likely will get worms (I have personally experienced this).
This review is not out of pettiness but frustration and honesty. I hope this review brings awareness and full understanding of what you will experience if you choose to make Grayson at Baybrook your home.
Again, the staff are impeccable but the state of the complex and how things are run do not equate with the amount of rent they charge. I would suggest continuing your search.
7.23.24 UPDATE: I waited an additional week, going on two and no one has reached out as they stated in their response.
I have also included a picture of what our trash area looks like, EVERY week. I will continue to report with 100% honesty and transparency.
8.01.24
I hope the property owners are aware of the significant lack of follow-up and the inaccurate statements being provided by the management team. On two separate occasions, I was assured I would receive a follow-up, yet no such communication has occurred. I have yet to receive a call from Janet regarding either my initial or updated review.
Regarding the cleaning of all thirteen buildings, it appears that the task was either not completed or was done inefficiently. Attached are photos of the hallways that were purportedly cleaned last week. If management’s claims are accurate, these images represent the current standard of cleanliness we can expect. Please see attached photos for reference. Additionally, the valet trash service, for which residents pay, has not been reliably completed. This is not an isolated incident, and I will continue to document and share the ongoing issues and the management company’s lack of accountability for this facility.
Furthermore, I sincerely hope that at the very least, the management company ensures proper care and support for their staff."
"Update: Please be aware that in order to discredit honest reviews Managment will proceed to say that can’t find your unit based off your google name. Which is true. Why would I use my real info considering you’re holding on my deposit until I move out? Considering how aggressive Managment is I wouldn’t use any matching information. Consider the flood of other 5 star reviews that suddenly appear…. The staff is very friendly and helpful it’s the Managment who is strongly contributing to the decline of the property.
This property has some serious issues. I live in a 2x2 with my rent being about $1990 after community fees, wifi, and water. Some of those fees include valet trash and property maintenance. The property is spacious but filthy. There’s a lot to dog waste and trash which makes the property smell. Managment has changed since I’ve moved and the new management has been better but they are aggressive. The management issued eviction notices to every resident in a email mid march “in error” to serve as a reminder for when rent is due. They issued fines to everybody who had their trash cans out to enforce their valet trash policies but yet valet trash isn’t consistent, constantly misses floors and buildings. In addition to the trash, dog waste, and aggressive management, the property struggles with flooding. After it rains sidewalks and parking spots flood with water and mud. It’s Texas and I get it rains a lot but the property doesn’t drain well. I’m frustrated as a resident because of how much I actually enjoy the layout of my apartment but the property doesn’t match what I get charged in my rent. Maintence is very kind and works hard to keep up however, work orders can take weeks at a time to be complete completed. Beware about this property. I posted a picture of the trash dumpster that’s has accumulated. The dumpster was so overfilled when the trash company came to pick it up they scraped off the top layer and the trash sat
over the weekend and the maintence had to scoop and clean it. The odor isn’t something I want to come home to everyday."
"Maria was my leasing agent. She was very professional, knowledgeable and helpful. I definitely recommend her if you’re trying to move here. She has such a caring personality I felt very welcomed! I want to Thank her again. The property *inside*is luxurious, it is a little pricey because the stairway and hallway does have an a lot of dust collected and has a weird smell I wish could be cleaned but if you want to check it out I would ask to work with Maria!"