18110 Hunters Terrace Dr
Built in 2020
Year Built
4
Building Height
241
Total Units
Google Reviews
5 ★ (154)
Welcome to Park At Tour 18, located in the Humble. This Mid-Rise features various amenities and is conveniently located. Rated 5 stars based on 154 reviews, Park At Tour 18 is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"I would not recommend this location if you have a pet. The dog park is not properly maintained and becomes excessively muddy during adverse weather conditions. Additionally, some pet owners neglect to clean up after their pets, despite the availability of waste bag posts. Some owners allow their pets to defecate on their patio/balcony.
Constant bugs and roaches around the apartment. Constant smoking by people.
Make sure to see and inspect the unit. The cleanliness of the apartments upon prior resident departures is lacking. The construction of the apartment complex is of poor quality. The thinness of the walls allows for excessive noise transmission, making it possible to hear conversations while walking in the hallways.
It's so pack your unable to find parking spots. You can get the front spots or garage if you pay $100 or more per month.
Management teams are so useless and rude. They give you conflicting information all the time. During my conversation with Mabel, I noticed a lack of enthusiasm and cooperation from her side. Her demeanor suggested disinterest in providing comprehensive answers to my inquiries."
"DO NOT MOVE HERE!!!
If I could give this apartment complex zero stars I would. This apartment complex is “nice” looking from the outside but don’t get fooled like I did. I resided here from 8/9/23-11/9/24 and it was one of the most terrible experiences especially being a first time apartment owner. The staff is rude and very unhelpful. The community is dirty, people let their dogs pee/poop on the stairs and right in front of the stairs on the gravel. I lived on the second floor in Building 1 and I would always avoid touching the rails as they were always wet and smelled like pee. They say there’s a “no smoking” policy but it smells like weed everywhere. Also the dumpster areas are disgusting and they make you pay for valet trash but I pretty much took out my own trash each week. The pool area is always having “maintenance work” done but it always looks dirty. After living there for a couple of months, I had many noise complaints from the neighbors above me. When I reported it, it was such a hassle. First I was kind enough to write out an email and send it to the office staff. I received a call a couple of days later stating that I should have contacted the courtesy officer. The next time I had a noise complaint I contacted the courtesy officer and they came and said they would speak to them. Right after they spoke to the neighbors above me, they continued the running, jumping and banging. Another time occurred and I called again and the officer said they were not on sight but that they would go speak to them. I was never assured if they did or didn’t. I called the officer again for another complaint at a different time and there was no answer and no one called me back. I stopped calling even though I had noise complaints because it was useless. I reached out to the office and I even provided them with many videos of the noise I was experiencing. It got to the point where I was paying for the unit but would stay at my family’s house because it was that bad. The office staff was NO HELP AT ALL! They told me that they cannot tell people how to raise their kids and that was that. When it was time to renew the lease I declined it. I hired some people to come out and paint and clean up my apartment in hopes I would get my deposit back. When I called a couple weeks after I left they had a list of charges for me that I had to pay and basically said I wouldn’t be getting my deposit back. They said I was getting charged for carpet cleaning and other charges. Carpet cleaning was $120 alone which is insane since all complexes have to clean their units before another resident leases it out. Mind you I had no stains on the carpet whatsoever. I got charged for a small crack in one of the blinds. I also got charged for removing a freezer shelf because I was unable to properly use my freezer. Due to it being so small and tight I had to remove it to stick meat and food in the freezer. I don’t know what the other charges are for but I also got charged a cleaning fee which again is very dumb. I was very upset and they said well we sent a letter in the mail with the breakdown of your changes and to look out for it . A month passed and I still never got anything in the mail. I called today 12/30/24 and a lady by the name of Sylvia A. spoke with me. I told her that I hadn’t received anything in the mail and she said well we sent it but it got sent back. I was like okay so no one was going to email or call me. She told me no and that by policy we are not required to. I then responded and said well can you resend it and it turned out they wrote down the wrong address because the unit number written down by one of their employees was #5144 and I told them I clearly said it was #5114. I then proceeded to saying so would I have been penalized since no one reached out to me and technically it’s money you guys “need” me to pay. Sylvia then says well we would have sent it to collections which is very wrong. Overall this apartment complex is trash and I’m saving you the time and energy that I lost living here."
"I was excited to see the property since it’s close to family and it has an essential housing program. My tour guide Silvia Agostadero was not friendly at all. She barely talked, then she took me to 2 units which one smelled like mold and the other one smelled like weed literally. She wasn’t communicating and her customer service was horrible. She just opened the doors to the apartment and stood there. She didn’t take us to see the pool or amenities we just walked pass the pool and she didn’t open her mouth to say anything. On the way back to the office she just said the mail room is on the left and that was about it. Horrible customer service."
"Today I toured this property and I can honestly say, it was one of the best tours I’ve ever received l. From beginning to end, Beth’s kindness and professionalism welcomed openness and hope of moving into the apartment. The unit were extraordinary clean. Hidden and full of peace. The community was quiet. You can tell management takes pride in making sure their residents are taken care of. There was an exit sign that was slightly off. W/o my notice of the sign Beth took a pic and mentioned immediately having it fixed. I know at that moment, if I were to run into any maintenance issues, they would be fixed with no hesitation."
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