Elizabeth Bernal
5 months ago
"About: Misinformation & Scam & Thief Activity
I've been living here for about four months. I was assisted by Kayla Reyna and I can see why there's so many bad reviews about this leasing agent. To start off, she didn't explain that 6 weeks free actually means 6 weeks divided within however long you choose to stay. Example: choose 13 months, get 850÷13=64.00. That's how much is discounted from actual rent every month, it's rent minus $64.00 monthly, not six weeks free. She didn't even bother explaining that in the beginning till we had issues with our first time paying rent. May 22nd I received my keys and we counted six weeks IN FRONT OF HER and we proceed to ask if our first payment is July BECAUSE OF THE 6 WEEKS FREE. She agreed TWICE with husband then I, and then we heard her say July 1st as well. Either she doesnt know her months or she didn't listen but at the end of the day she MISINFORMED US. June 1st comed around and we have to pay $1,050. We understood where most of that was charged for. However, Kayla could only extend the time of when our June rent was due. THEN, our TRUCK GETS TOWED. When we first did paperwork she proceeded to say that there was going to be a new parking system I don't remember but she assured us the truck wouldn't be towed. AGAIN we confirmed with her TWICE husband and I , she proceeds and tells us to sign some papers so she can put the truck in their system. The truck gets towed like THREE WEEKS in of us living here and the reason being was for “not having a permit”, this was really upsetting because there's a sign on the gate also saying that your license plate is your permit. THE ONLY FAIR thing to do is to reimburse me but Kayla said y'all don't do that. How can y'all not if it was her fault? We got the truck at 4AM, STILL HAVING TO GO TO WORK AT 5AM. Kayla said she would figure something out but it's been too long for her to not figure something out by now. The towing company also sent proof of how our truck was never in their system to not get towed. Kayla never registered our truck to not get towed, yet she assured us it wouldn't get towed. It's giving me scam vibes and y'all are taking advantage of new people here. Someone needs to resolve this ASAP , never have I seen staff be so unreliable and unprofessional.
Now the thief activity has nothing to do with me but the day that our neighbors backlights were stolen, security was present. It was around 2:40am coming home and we noticed the backlights out, security was present literally in front of the office but he doesn't ever care. He's always either ON THE PHONE, SLEEPING, OR TALKING WITH A MATE IN PERSON. I once got in line to come inside my apt and there was literally FOUR cars without a gate card in front of me, which he allowed ALL in after I went in without asking them any questions. We told him he should ask questions at this time because it's late and like I just mentioned, our neighbors backlights were just stolen. There was also a car driving around the apartment complex for about three days with loud music around 11pm-2am and security was present for two of those nights. With this hurricane leaving the wooden gates on the side opened, anyone can easily come in and he will never know because he just stays in one spot all night. He doesn't even walk around and if he does it's to one corner that's it."