1819 S Braeswood
Built in 1999
Year Built
3
Building Height
546
Total Units
Google Reviews
3 ★ (195)
Welcome to Lanesborough, located in the Astrodome-Area. This Apartment features various amenities and is conveniently located. Rated 3 stars based on 195 reviews, Lanesborough is a great choice to call home.
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Apply NowHear from real reviewers on Google Maps about their rental experiences.
"When I first moved here in 2022, I loved it but with all the issues we started having, I can’t say that I can live here anymore.
To start, our apartment is riddled with black mold. We understand that it could have been in part due to the hurricane but it’s been 9 days since we reported that we need help immediately for the mold and it has not been dealt with at all. It has caused property damage. My $300 designer bags are a biohazard, they are trash now as the mold on them irreparable. Shoes? Utterly ruined. You would think that black mold is of the upmost importance but I guess not.
Ignoring this massive issue all together, there are constantly signs posted in the mail room regarding FREQUENT break ins, theft, car jacking, etc. You’d think that with all the pamphlets taped to the wall and the constant crime that we would be made aware of this and that security would be ramped way up right? LOL NO! Despite the fact that we have a “security hut” outside the entrance, there’s NO ONE IN THERE EVER EVER EVER. Occasionally there is a “security guard” in the complex by the dumpsters, but by security guard I am old man dozing off inside his car not actually guarding. The gate closest to our apartment is constantly broken and either left open for the world to stroll on in to the complex, defeating the purpose of a gate altogether or it’s jammed closed and you have to go the long way through the entrance gate. You’d think with the prices we get charged that it would cover the cost of maintaining the gates, nope. Lack of maintenance seems to be a common theme for this complex. They always say they have “emergency maintenance” people but the times we have needed it we’ve been told that they are off or that they are in Dallas on another property. Our AC broke last year and they took their sweet time getting around to us because “emergency maintenance is out of the city".
Another grievance with this place is that they send out emails monthly about their “refer a friend program”, which sounds good in theory but when I was still a fan of this complex, I referred my friend to live here for a credit to my rent balance to both parties. Surprise, surprise, my friend received the credit to his account but we were told that no such friend existed, that the program didn’t exist, etc. We had proof of this but it was quickly disregarded and we never saw a penny. My key fob for the apartment has never worked in the two years i’ve lived here. We tried many, many times to get it to work but “oops we don’t know what’s wrong”.
I should have known better from the get go, when we first were moving in we were promised a specific unit, we had requested one on the first floor with the upgrades (no carpet) and come 2 days before moving in we were given a sad violin speech about how they were having issues with the tenant from that apartment and we couldn’t have it, mind you we had already signed a contract for that specific unit. Lanesborough, either make sure the unit is actually available or don’t fake offer something you know you cannot provide!! We were instead given a unit on the third floor with carpet (unlike our request) so that we could still move in on the day we had already paid our movers to do their business. The issue with this isn’t the carpet or relocation per se, it’s the fact that they knew they had issues with the tenant and still tried to give us a unit they KNEW wouldn’t work, selling a lie to us to get us to move in because they knew carpet was a no no for us because we wanted to adopt a pet. I found that particularly scummy.
Overall, if you don’t mind slow maintenance, moldy apartments, car break ins, no security, multiple leaks through both leases, broken gates, poor & untrue communication from management (did I mention they NEVER pick up a single phone call) , a decent gym, and a wonderful location, this is the place for you! Otherwise keep looking."
"I lived here for 3 years and the only good thing about this complex is it's location and how easy it is to get to the medical center. Everyone was extremely nice when I toured before signing a lease. The model apartment was beautiful, unlike what we actually got. We did not get an upgraded unit so it was old and that was okay, but there was a level of grime that came with the apartment that would not go away no matter how much we cleaned. Rent was decent the first year, but continued to go up and with our electricity bill there was essentially no difference in price from other complexes. Our electricity bill was at least $200 a month during the summer, with the highest being almost $400. Our AC broke two summers in a row and there was absolutely no urgency in repairs, despite the heat being unbearable in the middle of July. If you need help after hours, your only options are to leave a voicemail or submit a work order online that will likely not be addressed promptly. They offered to reimburse us some money because of our malfunctioning AC unit, which likely contributed to the high bill. After I sent them all the information and proof of bills, they never got back to me.
My room had multiple occurrences of mold that they said was "just moisture" and would spot treat. I had to call them multiple times before they finally cleaned our duct system. The mold later returned but I didn't bother following up.
I generally felt safe here, but it's very easy for people to get inside and there were some crimes reported.
The office staff was a hit or miss. Sometimes they were helpful and kind but more often than not they just gave a random answer to get you off the phone and would not follow through.
For people who work in the medical center, there are plenty of other options that are better than this complex. I do not recommend you live here."
"The move out process was one of the worst things to go through. They made up policies that don’t exist and tried to charge us and then refund us? Years of living there and the gates were never closed and had a security guard one night a month who slept in the car. Multiple break-ins because of gate issues never being resolved. Would rate zero stars if possible. Just another scummy apartment complex trying to take advantage of people.
Edit: I noticed their automated reply to everyone’s concern is to contact them directly. Good freaking luck getting someone on the phone either the leasing office or corporate. Had to threaten filing a complaint with the BBB to get someone to call me back."
"If I could leave zero stars, I would.
We have been living here for 2 years. Let me just list all of the issues we have had to deal with.
1) ant infestations every summer.
2) mud all over the parking lot, I have slipped several times when I was PREGNANT.
3) the buildings are old, run down, falling apart and have leaks all over the place.
4) the plumbing was done by a child. Our kitchen sink has been leaking. Called maintenance, they “fix it” a couple months later, our entire cabinets are flooded with water, water is backing up into our sink. My husband tried to tighten the pipe and the ENTIRE PIPE SYSTEM FELL OFF.
5) our toilets have broken several times. They over fill like crazy. We have had to have it fixed several times.
6) no security. THREE cars have had their tires stolen, all within 1 weekend.
7) the handles on every single door are stuck. Our own front door locks us out almost daily bc the lock gets stuck.
8) they keep raising the rent besides all this bullsh**
Do not stay here."
"As I am a doctor from Thailand, being here for a medical training. I think this apartment is the best for who works or being trained in the Texas Medical Center (MD Anderson cancer centre, Memorial Hermann, Baylor).
Its location is the best. You can go to the hospitals by MetroRail (light train going to downtown) easily. The train station is so close to the apartment and the walk way is not deserted because there is a big car park for medical personnels beside the train station. You can go to your hospitals easily within 2-3 train stations, within 20 minutes. There are also 3 pretty big supermarkets nearby which are Fiesta , Krogers and Randalls. You can drive there for about 5 minutes.( There are no supermarket along the train stations, The transportation in this city is not really good in my opinion.)
The environments are good with old style and warm looking buildings and well maintained trees and flowers.
You can feel safe with automatic apartment gates using key fob and car sticker and the intrusion alarm system in every doors and windows of your apartment. I have seen patrolling guards in the gym and car parks during in the late of the night.
The apartment officers, manager and maintenance team, Almost all of them are friendly, You can even call the maintenance for urgent or emergency maintenance conditions.
The gym is really good comparing to the others nearby, with various kind of equipments and its spacious. There are also free yoga class and cycling class in the gym but I am not interested in those classes.
The main pool is nice. When the weather was hot, I often enjoyed swimming in the pool.
The room has old style and warm looking environment. The AC and heater work well. The room has built in oven and stove that work very well and auto ice making refrigerator, dish washer machine. And the most important, washing machine and tumble dryer are also in the room and work very well. Bath and hot water can relax you very well. The electric appliances are quite in a good old style but some rooms have been replaced with more modern appliances.
I have visited other 3 apartments nearby where my friends live, I prefer this place most.
I did not give 5 stars because at the first month I stayed on the first floor. And I found that the AC machine beside my bedroom window was too noisy for me so I asked them to move to second floor. Overall I feel very happy living on the second floor.
This place is definitely one of the best apartment near Texas Medical Center.
My family members have visited me here for a week. They all like this apartment and prefer this apartment than my friend's apartment.
I am going to go back to my country soon in next year. I am going to miss this place, once I felt like home."