Justin Finney
5 months ago
"This place does not have very good business practice when it comes to actually leaving at the end of your lease. Maintenance was fine, the living conditions were fine, the overall conditions of the complex were fine, what wasn't fine however was when our lease was supposed to end at the end of August on the 31st. But because we did not give them exactly two months notice they decided to add an additional month. When Brooklyn at the office called to offer us a $200 gift card for us to renew our lease, I told her specifically no thank you we would be leaving at the end of August as per our lease ended. This woman actually had the nerve to run say absolutely nothing about the two months notice, and two when we actually did move out she called us saying that we had technically broken the lease and demanded the final months rent of over 2500$. When I told her specifically about the phone call that we had a week and a half to two weeks prior to this occurrence.... She wants us dead in the eye and all she said was "you signed the contract" thankfully we got approved that our new location before we officially have a broken lease on all three of our records now. Her only two options for us even though I was a faithful tenant and never missed a bill payment for 5 years, was either a 3-month plan of paying over $800 a month, or to send it off to a debt collection agency and now it must be paid off or we're pretty much stuck at our new location for the next 7 years. Take notes and document everything you possibly can with the paperwork of your lease agreement. Always give over 2 months notice. And ask for copies of literally everything. Ever since Brooke left, they do not care about you here they do not have any Mercy for your situation no matter how long you have been a tenant they just want their money. I'm so disappointed and so irate that this is what the complex has come to in terms of standards and overall business practice. Again for the people who skipped all the way to the end. This woman was literally sitting at her computer looking at our lease agreement and said absolutely nothing and gave no warning that we were about to break our lease, even though I have been there for 5 YEARS. I'm so disgusted with this place and I absolutely do not recommend staying here. It looks great, but the paperwork will screw you over if your not careful and don't take immediate actions. My only regret is that I truly cannot go any lower than one star after how we were treated in this scenario. The response to this by hilltops is also not a true claim. I was NOT notified of this specification of a 60 day notice when lease ends. Brooklyn was on the phone looking at her computer when she made this call from the office and did not say ANYTHING about adding another month to our lease. This was a blindsided move and you showed absolutely NO fair compromise even though I was a resident for 5 YEARS with NO MISSED PAYMENTS. You should be ashamed that you try to turn the tables and deliberately lie. Those two told about all of that AFTER they said we broke the lease. Not before. I will not be called a liar just so you can save face like that. You screwed me and my family over and you hid behind paperwork. Plain and simple."