City Park In The Heights

Beatriz Hernandez

4 months ago

"BEWARE of BLACK MOLD and especially the AWFUL MANAGEMENT. [UPDATING because the horrific pictures of the black mold inside the walls and air vents were immediately reported!!!] I have been helping my daughter live through a nightmare with her apartment for months now! I have personally witnessed the unsafe living conditions and unprofessionalism from the community manager. Instead of showing any concern or empathy for my family when concerns were raised they treated my daughter horribly in her own apartment. The reason for my review is because I have HAD it with all the problems at this property and everything my daughter has had to deal with.

Firstly, the safety issues are alarming. There was black mold caked inside of the air vents of my daughter’s apartment. She had to shower at my house an hour away because they took months to fix a leak from above her bathtub and sometimes she had to shower in it. I personally saw how they hired cheap contractors that weren’t specialized to inspect the main concern and left her apartment COVERED in the hazardous waste that was in the air vents. We had to clean the apartment for weeks now and my daughter and even her CAT GOT SICK from it. I myself experienced allergy like symptoms and smelled the mold when I walked into the apartment. Clearly not even health related issues were a concern for management because I watched the manager raise her voice and lie to my daughter in front of employees and the contractors inside of her unit while she was trying to show her the air vents!!! All I saw was the manager trying to cover up her own behind… I was furious to witness this. Let’s not even get into how my daughter has felt unsafe and had to put up cameras inside of her apartment because maintenance kept going into her apartment without letting her know. Every time I visit, I hear something new and horrifying about the theft and non existent safety measures to keep her safe. I always see the gates wide open too! My daughter had a blade in her tires days after this all started and we had to get her new tires.

Lastly the parking situation is horrible. I let my daughter borrow my car for work and my car was towed last night within minutes of her parking in a “visitor”spot. the wrecker company claimed that the car wasn’t registered to their system but the guest permit had just expired and was renewed within minutes of parking the vehicle. Almost like they are sitting there waiting to take residents vehicles. I had to pay $300 to get my car out in the middle of the night. Forget about getting your vehicle registered. Management has been ignoring calls and emails after my daughter asked for the supervisors information multiple times so she could request a safe unit. I can’t believe how patient my daughter has been with them despite it affecting her health and us financially with all the unnecessary expenses.

The neglect of safety and the unprofessional behavior from the management team is unacceptable and should be addressed immediately. I am praying for my daughter and the residents of this community."

Robert Reyes

a month ago

"Would not recommend this place to anyone. We moved in may 2024 and have had nothing but headaches since. Upon move in none of our appliances worked, dishwasher wouldn't run, washer wasn't working, and the drive through gates have NOT worked consistently since we moved in. The washer was a consistent problem, had to get it replaced around a month after move in so we had to take our clothes to a vacant unit to wash for a couple of days while they fixed/swapped out the washer. We weren't even told that tenants were moving in to that unit, so one day when we were going to pick up our laundry we found people moving in.

The worst of all is that my vehicle was stolen TWICE within a two month time frame from INSIDE the resident parking lot. Those gates that don't work and are stuck open? Probably made it easier for the thieves to get in and out. Vehicles are CONSTANTLY left on blocks on this property. At first I noticed it was at the leasing office parking lot, late Nov 2024 residents pointed out that TWO cars were left on blocks INSIDE resident parking, I'm assuming within the same week, if not the same night.

The location is nice, but it is NOT worth sacrificing peace of mind and wondering if your car will be next.

I took my complaints to the leasing office when my vehicle was stolen, all they could tell me is that they were working on improvements, but likely wouldn't have any significant security upgrades until 2025 IF they get approved by the owners. I'm not holding my breath.

As of the day that I write this review some gates are STILL stuck open. Crime happens everywhere in Houston, but give yourself a better shot at being safe and find an apartment that has working gates, preferably cameras on site and a security guard/gate guard, because you won't get that here."

Cameron Cooper

2 months ago

"Do not live here, the location is not worth it!
I have accrued $3,000 of damages living in this complex for the last year and a half. I have had my wheels and tires stollen twice ($2,000 worth of deductible payments) due to the complex not fixing broken gates as well as have had $1,000 worth of packages stollen from the mail room in the last 3 months.

Someone stole my oil catch can (literally a plastic bucket) from my truck the other day, just because they could.

The management is unreliable and will shrug you off saying "Sorry we can't help you with that, we are not legally liable for theft in the complex" and laugh you out the front door.

The complex is degrading in quality as time passes due to bad tenants and management.

Mold, leaky faucets, bad quality appliances, poor quality renovations, and a lack of uncovered (free) parking. You name it, and this apartment complex has underdelivered on it.

Save your money and mental well being and choose anywhere else. There are multiple apartment complexes that are within a mile that are both cheaper and better quality. Stay away if you can!"

GPS accessorios HN

4 months ago

"Previous management was way better than actual, don’t recommend this apartment complex only due to them. They don’t care about residents, they don’t held accountability for their mistakes, they don’t replace anything in the apartments, they just try doing repairs. If you want constant headaches and discontent then move in here. I can’t wait for my lease to end to move out.

Got my truck towed last night after a worker from the leasing office didn’t do his job by registering it after we called him and gave him everything needed, they didn’t held accountability even after showing him in his face evidence of calls, date, and duration. Makes you think of the professionalism of the people working here.

If you want to be worried all the time that your car could get towed because of their mistakes then this is place for you."

Erin Baker

4 months ago

"I moved in in May and management has dropped the ball over and over. I have consistently been ignored, emails ignored, resident portal messages ignored, issues with charging me for extra renters insurance, issues with parking, the list is never ending. Upon move in THREE major appliances were broken and the bath water smelled so awful we couldn’t shower. The appliances were not addressed until 6 days later. The water smelt disgusting for 5-6 days, even after we continuously ran our water and ramped up a nice water bill. Outside of the insane parking issues, there’s literally not enough room for the amount of residents here to park. Any time I have contacted the front office it takes me calling back at least 3 times to get through to someone, they ignore my emails, resident portal messages, or take several days to get back to me, and are completely condescending. Namely Oscar. I have never dealt with this level of rude at any apartment complex. The lack of care for the people that live here is astounding.

I pay for a parking spot (that’s more money than they told me it would be when we moved in and signed the lease by the way) and have parked in the same spot since May, yet someone new has moved in and they gave that spot I was in away to someone else? Tell me how that makes sense. After said front office guy looked me in the eye when I moved in and said “just let me know if there’s a closet spot to your unit that you see that’s open and you can easily be moved over to that one”. Well that’s exactly what I did. I have digital proof as well. And I assumed it was taken care of and have been parking in my spot next to my unit since May without issues. I get a call yesterday saying they just put someone else there. AND I got a threat note stuck to my vehicle saying I would get toed if I didn’t move. Moreover, this all could have been avoided if management event knew what was going on with the property and logging their information and messages properly.

Management has literally brought me to tears, I’m legitimately exhausted from and sick of talking to anyone at the front office anymore. No body deserves to be treated like this consistently when we PAY this much to live here. The quiet neighborhood and nice location is not worth it, there are way too many other good spots in the Heights. Do not give these people your hard earned money."