2520 Winrock
Built in 1971
Year Built
3
Building Height
351
Total Units
Google Reviews
3 ★ (184)
Welcome to Briarwood, located in the Westside. This Apartment features various amenities and is conveniently located. Rated 3 stars based on 184 reviews, Briarwood is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"Two nights ago, as we were getting into our car, we saw a crazy shooting happen right in front of us. A car zoomed by and started firing shots! We were so freaked out that we dove behind our car. When we looked up again, people were screaming and a man was bleeding all over the place. We were so scared that we ran back inside and locked ourselves in the bathroom, just hoping another car wouldn’t come by and shoot again, maybe hitting one of our windows. Then we heard the police and ambulances show up—such a traumatic scene. Honestly, we thought people might have died.
This place is a total nightmare. We talked to our neighbors, and they said this kind of violence happens all the time around here. My sister was so scared that I had to bring her to my place. She even asked me to grab some clothes she left in the laundry room, but when I went in, I couldn’t even get in because two homeless folks were sleeping there."
"RUN FAST!!! The worst experience you can imagine.
I lived in these apartments 3.5 years and these people were awful.
- New management are evil slumlords who will argue with you if you try to bring anything to their attention.
- The office never answers the phone but when you walk in the office, they’re not busy- just ignoring calls. At least when Debbie was here you were treated in a civil manner and maintenance was sent over in a timely manner.
- MAKE SURE YOU SEE YOUR APARTMENT BEFORE YOU SIGN THE LEASE. They are big fans of the bait and switch.
- Black mold is EVERYWHERE but they’ll offer to paint over it if you bring it to their attention.
-Accounting will charge you repeatedly for not having renters insurance and refuse to return your money when you send them proof the policy never lapsed- the office just does’t relay the proofs when you bring them.. Jill is the worst CSR I have ever had the displeasure of talking to.
- Water is constantly being shut off (at least once a week)
- Your bills are triple what they tell you it will be. I’ve paid my utilities every month but they say I owe them two extra months now that I’ve moved out.
-Homeless people are doing drugs and living in the laundry rooms because none of the security locks work. They push their shopping carts around the parking lots scratching up and breaking into cars.
- Rats are everywhere and constantly running across my ceiling at night.
- Mailboxes are constantly being broken into and damaged.
- It took them 1 month to send someone over to fix the roof leak in my bedroom. Then another month to actually stop the leak and fix my rotted ceiling.
- Roaches in all the apartments and termites are falling out of the walls.
- Septic leaking out of multiple locations.
- Move-out was a nightmare!!!
My experience: When I gave them 60 days notice, they told me they would prorate the last month but surprise surprise: they didn’t. Then they pocketed the extra $350+$150 deposit+$75 secondary deposit and are trying to charge me over $500 after all that!!!
IT IS CRIMINAL HOW THEY TREAT THEIR TENANTS. THEY DON’T VALUE ANYBODY IN THIS COMMUNITY."
"It is unbelievable that the office would take revenge at you (after you’ve brought something to their attention they didn’t like) by not sending maintenance to do repairs! Something like not flushing toilet will stay for weeks and you’ll see maintenance all around the building just passing your house by. LOL
This is the most unprofessional and childish behavior we have ever seen!!!! Unbelievable!!!!
The rent is due on the first of the month no matter what though and they know it! So they DO NOT CARE! No sense of responsibility, duty or commitment to work, just dishonesty, unprofessional behavior and disrespect all the way!"
"I just moved here, and the office staff really made things go smoothly! Ms. Ermy is amazing and absolutely wonderful! Everyone is so friendly and helpful! Jesus and Christina are always ready with an answer and never make me feel like an annoyance (I ask a lot of questions, lol). I felt like a person and not just the new tenant!"
"previously left a 4 star review however I have to change it to a 2 star. My stay with Briarwood was pleasant and I had little problems outside of neighbors BUT upon moving out I was very disappointed with the process. Besides not being informed that I could have done an in house transfer when informing the front office I was thinking about moving in December 2023. I was over charged with utilities and fees in order to keep a larger portion of my security deposit. My water has never been more than 70 $ but my last bill which was for 9 days was 133.00. I requested the amount I owned for my last month from the leasing and accounting office, and then after was told a did not pay enough and was charged an additional day of 59.00. I am very disappointed by this treatment. Especially since I never caused any issues for the complex, made sure rent and utilities were paid in full on the 1st every month, maintained my unit, and provided appropriate notice."