Brandon Dawson
a month ago
"WARNING: DO NOT APPLY HERE! *update*
I am a retired law enforcement officer & US Army Veteran (20 years). My wife and I have our approval letter for buying a home. Our credit and income are good and verifiable, but we need time to search as we are out of state and moving back home(Houston) from North Carolina.
First, I attempted to speak with a literal representative at the physical location to get a more personal feel about the staff there (since we are out of state), but that was impossible.
However, we liked the location/area, and the prices are also “fair.” Therefore, we applied online last week.
Since then, I have called multiple times for updates and tried to talk to someone, but they have an answering service that takes their calls. I have yet to receive a single phone call back, an email, or any legitimate communication (other than automation).
In my experience, this is unheard of and a horrible way to conduct business with real estate-related matters. I am deeply disappointed with the level of service we have received. Can you imagine trying to sell a house this way? It wouldn't happen.
Therefore we took our business to another company which was very happy to have it! The poor service we experienced was a significant factor in our decision. From what I have read from the reviews, this is a nightmare scenario, especially in an emergency.
***UPDATE***
After 2 weeks, we received an approval letter via email but with conditions that wanted a full deposit plus half a month of rent due to our credit of 650 average (out of the three, two of our scores were much higher). They were fortunate because state law says they only have seven business days to respond legally - the response was on the 7th day (including the weekend/Thanksgiving holiday).
We finally received a phone call back from the property manager, who apologized for the communication issues and said that she was on vacation (despite having two other associates in the office) and that they would work on the communication side of things."