Rednaxela Anaira
6 months ago
"I moved here excited because I loved how peaceful it looked and loved the balconies, decor, etc. I also looked forward to the absence of unnecessary fees that usually come with an apartment. Unfortunately, one of the supposed benefits of moving here became the reason of my disdain for this community especially when wanting to transfer to another unit. On top of the unnecessary and inescapable fees, the community's office only lets you know fees once they're due/appear or after you've made a decision. We have spent over $3500 simply moving/transferring (and more for other fees and reasons). Also, we have signed our new lease and we're charged for something unknown by the office and ourselves. We were forced to pay for something nobody knew about to escape another $500 fee to hold an apartment I already paid $500 initially to hold. In addition, the office kept making in person visits mandatory when we work during office hours. So we're taking off time for work to pay more fees.
We were encouraged to not transfer because we were "young" and should "save money," but they failed to mention that they were not talking about the rent, they were talking about all of the unnecessary and unknown fees that we would be charged. I asked if I needed to pay ANYTHING else after another fee and they said no. Then we got that unknown charge. Sarah, the manager has not shown empathy while not being able to answer a basic question about a charge. Nice when things are fine, but instead of trying to fix an issue, it's the tenants fault because they need to do something on their end. It's hard to dispute when it's always "the system" or "the policy"."