938 Kingwood Dr
Built in 1999
Year Built
3
Building Height
312
Total Units
Google Reviews
3 ★ (148)
Welcome to The Reserve At Kingwood, located in the Kingwood. This Apartment features various amenities and is conveniently located. Rated 3 stars based on 148 reviews, The Reserve At Kingwood is a great choice to call home.
No floor plans available for this property.
Hear from real reviewers on Google Maps about their rental experiences.
"The reserve has always been good to us. The staff has rotated out completely and under new management they respond maintenance calls in a timely matter, always pick up the phone for issues and constantly communicate any issue and requests we have either through the app, over the phone or in person. Highly recommend."
"We've lived here for a little over a year and love it! The maintenance has improved and new office staff is very friendly. They did a lot for us after the hurricane and have each resident a $100 e-gift card to help out with whatever we needed. Would recommend this apartment complex to anyone."
"This is my second year here. They have done a lot of remodeling and cleaning up the grounds so I renewed my lease and moved from a 1 to a 2 bedroom. Things got off to a horribly bad start. I won’t go into everything that went wrong because the new manager, Jasmine, came in like a problem solving ninja and fixed EVERYTHING. She went above and beyond my expectations to make this a beautiful and comfortable home for me. I LOVE it here now. One of the changes they have made since I moved here (beyond upgrades and appearances) is notifying residents when construction or work is being done on the property or on your building. This is Huge for residents struggling with PTSD or are on the spectrum and struggle with sensory. It creates an atmosphere of safety when you know to expect loud noises or strong smells. Lastly, I have seen other reviews complaining about the recent pool closure. Regarding that, I just wanted to add that we had a really bad storm that knocked out the power in our area for 2 days and the pool developed algae. That was not their fault and they were on top of fixing it and cleaning it ASAP as soon as power was restored. On top of that, they had food and water brought to the office to provide to the residents during the power outage, another situation where they have gone above and beyond for their residents. This is a really nice place to live and I would recommend to my friends and family."
"If I could give these apartments a zero, I would! Save yourself the trouble and headache, don’t move here. They issue violations for a box not broken down once when you’ve complied for over a year and in the process of taking out the trash and claim it’s due to pest. They charge a monthly pest fee that’s included in rent and have not seen them once.
They charge you for the “valet” trash and I have ring footage of my trash being put out by their 8pm time and going to work at 7am and the trash is still there. They paint over the walls with some cheap peeling latex paint and call it luxury. The kitchen ceiling light has fell out the unit from a cheap job being done. Spills all over the hallways from residents not putting the trash in a can. Stray cats roaming the halls throughout the day because the neighbors leave food out for them, people patios are filled with garbage, there is a great deal of spiders, big webs, lizards, and wasp nest throughout the stairs and patios. They don’t do anything and are horrible. I regret renewing my lease but will be looking into other places to break this lease.
Also, the loud golf carts are constant and muscle cars starting early in the morning rattling the walls because everything is paper thin. Run! And don’t look back, these apartments are not worth it!
Update: June 3rd,2024
Rain or high winds will apparently cut all power in the neighborhood including internet service. Working from home is the worst in these apartments! All they have is optimum(suddenlink) and don’t inform you until AFTER you signed your lease and Optimum is the WORST service provider. Office bots are rude especially Callie, Samantha, and some chicken head looking girl who probably steal people rent money! And they want me to pay an extra 3600 to break my lease because they don’t do their jobs ? 5 days of work missed in a 2 week period due to power being out!"
"The Good: Area is nice. A lot of places within walking distance. Amazon mail center on property is very nice. Community is nice. Apartment is very sound proof. Neighbors can't hear me and I can't hear them. The maintenance guys are super heroes. They deserve a raise.
The Bad: Traffic on Kingwood drive is out of control at most times of the day. Apartment had a German roach infestation that I had to deal with because the pest control guy doesn't come every month unless you request it and also his stuff doesn't kill them. It was so bad, I'm talking 15 on the walls every morning and a brood of 30 baby roaches in my coffee cup one morning. Advion roach killer will take care of them btw. A/C AND Heater didn't work when I moved in. Seriously, god bless those maintenance guys. They saved my apartment multiple times over. The bathtub had a cheap paper like material lining the tub to try and make it look nice that all peeled off within 1 year of me living there. City was one of the last to get it's power back after beryl. 10 days.
If it wasn't for the roaches, it'd have gotten a 3/5. But DOG they were EVERYWHERE until I used advion roach.
Edit: The roaches came back a second time. This is the third time I am having to treat my apartment. These things are all over building 8. Do not live here."