2311 Mid Lane
Built in 2017
Year Built
17
Building Height
297
Total Units
Google Reviews
4 ★ (156)
Welcome to The Ivy Park Place, located in the Afton-Oaks---River-Oaks-Area. This High-Rise features various amenities and is conveniently located. Rated 4 stars based on 156 reviews, The Ivy Park Place is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"On June 6th, while sitting at the kitchen island, I heard a noise that signaled something was about to break. Moments later, the island collapsed on me. I immediately contacted the property staff to report the issue, and they came to my unit to take pictures and arrange for maintenance to remove the broken slab. From what you can see from the pictures there was nothing on the table other than a small decorative item. It took two to three men to move the damaged piece, illustrating how severe the collapse was.
On June 7th, a leasing agent contacted me to inquire about returning my keys and parking pass and asked for my mailing address. I was informed that Nicole, the assistant property manager, would conduct a walkthrough and contact me regarding the outcome. Nicole later called and told me that her manager, Aldrin, had decided to hold me financially responsible for the island’s collapse. They claimed that because they couldn't find a matching stone, they would have to replace all the stone in the unit, costing me $4,850, even though the collapse was not my fault.
The Ivy never sent me anything in writing regarding this decision. I emailed them to request my deposit, but they did not respond. This is my third attempt to request my deposit back. The collapse was due to a defect in the stone, not any actions on my part. As a tenant, I consistently reported issues, such as a refrigerator that didn’t produce ice and a washing machine with a terrible odor due to mold growth. Despite these issues, I always reached out to the Ivy staff for repairs. I even refrained from hanging a TV to avoid leaving holes in the walls, ensuring the apartment remained in its original condition upon my departure.
The collapse of the island was a result of the Ivy's failure to maintain the property properly. I was an excellent tenant, and I deserve to have my deposit returned. The Ivy is ignoring my requests and has not sent me any formal communication. According to Texas law, Section 92.103, the landlord must refund a security deposit to the tenant on or before the 30th day after the tenant surrenders the premises. I moved out on June 7th, and today is July 29th. It is unacceptable that the Ivy has failed to comply with this legal obligation. I demand the return of my deposit immediately."
"This is overdue! I’ll start with the obvious, great looking building, pool, gym and of course the location is great! I feel in love with my apartment and the initial service! I reserved the freight elevator and was ready to move on a Saturday. On Thursday I get a call saying they double booked the elevator and needed me to change the time so I make necessary arrangements with the moving company later I get a call that they don’t allow move ins on Saturdays, what they meant is that I couldn’t sign my lease on a Saturday so I had to drive all the way out here on a Friday to sign the lease. Move in day BEWARE! My movers arrive we are moving and grooving thinking my complete move should be done within 3-330 hours. We arrive only to find out the you are NOT the only one with access to the freight elevator, yes you use it while residents are also using it and it doesn’t not lock. (NO ONE MENTIONED THIS) 1 person 1 bedroom move took nearly 5 hours, my movers were upset because it also took them longer. Now 6 months in, if you have an ELECTRIC CAR, good luck getting it charged, some don’t work and residents have complained for months, my dryer has ruined my clothes and I was my fault the link board wouldn’t go all the way in and it was full of who know what because I couldn’t see anything, there’s is often issues with the gates not being in service, let’s talk the ELEVATOR, there’s 3 and I can say it’s been a handful of times that they have all worked at the same time, they never work and it takes weeks to get them fixed “waiting on the vendor”. Currently the building has been operating on 1 elevator for close to two weeks. Check out the sign “ please use the 2 down the hall” but wait there isn’t 2 working so they cross out the 2 and replace it with 1. Wait you can’t use the stairs because some doors won’t open with the fob and the light after certain floors don’t work so it’s dark.
But hey great pool!"
"I have lived here 5 months, I have experienced nothing but problems. The garage door doesn’t work, the elevators do not work, many times only one elevator that may require up to 12 minutes for a pick up, that is if there is room for you on the packed cab. I came in from out of town and was having trouble locating my electronic fob to get up in. The elevator and then into my unit. The new concierge said that he could not help me. They would issue no more temp keys for access. I ask him how I could get up and load my luggage into my room. He said he would call maintenance and they would have to help me. He then told me that maintenance would take an hour or more to come! So, in anger, I said I would walk across the street and have dinner. When I returned, the concierge told me angrily that he called me and I didn’t come. I realized I had silenced my ring do to meetings I was involved in earlier. He told me to set down he would call maintenance and he would come to where I am setting. It has now been another hour, I am still waiting. I have never been treated so rudely, nor talked down to as I have tonight. However, another gentlemen arrives and he walks him up and down to his unit. I am going to ask to be released from my lease."
"The Ivy is a nice place with a friendly staff, but maintenance issues continue to escalate. There are 3 elevators, but currently only 1 is in service. I have not complained to management because we have continually had at least one inoperable elevator for the last couple of years. Other residents have mentioned a bad long term contract with the elevator company. Elevator parts are always on back order and management thanks us for our patience. I have been there 4 years and look forward to vacating when my lease expires."
"I am delighted to share my glowing review. Living in The Ivy has been an absolute delight! From the moment I moved in, I have felt right at home. The building is well-maintained, clean, and modern, providing a comfortable living environment. The management team is truly exceptional especially assistant manager Nicole Hart who is always responsiveness, friendly, helpful, hardworking nature, and positive attitude make her a standout professional who truly cares about the well-being of residents. Her quick response time reflects her commitment to providing top-notch service and creating a positive living environment.
Overall, I couldn't be happier with my experience living here. I highly recommend this building to anyone looking for a wonderful place to call home!"