Guillermo Chavez
a month ago
"This will be a mixed review. Hopefully this helps anyone who thinks about moving here.
The only reason why my review is a 2, yet not lower, is because we were able to live here comfortably, but not in luxury, as the apartment complex portrays itself to be. They are simply nice apartments with suburb materials. There’s functional appliances, working bathrooms, but again, not luxury. We rarely needed maintenance work. The employees are really nice. Kudos to Jayden, and the guy (I don’t know his name, as he is new). Hands down to the maintenance guys as well. Those are my nice notes, the pros.
Here’s where it gets juicy. The cons. The management team has GOT TO HAVE BETTER COMMUNICATION WITH HER TEAM! IT SUCKS! The employees would communicate one thing, but the manager would add other things, whether it’s paperwork, procedures, or even more money. Of course, no one likes to pay more money unexpectedly, so this definitely needs work. Moving here wasn’t easy, and leaving here was no better, especially because I ended my lease early. Take note that I gave kudos to the employees, but not management. Her attitude makes me believe that’s she’s only had bad experiences with customer service, and she talks to everyone like they’re kids, or they’re dumb. Every time my wife or I have had to talk to her, she always seemed very defensive. As I read some of the reviews on here in regards to her, she replies in a very defensive mode, which proves my point. She does not take responsibility for it. My case was that they gave us an incomplete apartment. It seemed like they rushed the job just to get us our apartment. When we brought this up to management, and all the details that were lacking, she thought we were just being too picky, and even told us, and I quote “if you guys are gonna be picky, and you won’t be happy here, I’d really just rather cancel your application.” And all we were asking for was, to simply make our apartment as they said they would. They kept blaming the incomplete work on the freeze we had back in January. However, the maintenance work that was lacking had nothing to do with the freeze. It was all detail work. As a former supervisor for a department I will not mention, if I were in charger, this would not be the person I would have chosen for this position. But that’s just me.
This next comment is more like an opinion, yet a con. If you are someone who’s very chill, and only works, comes home, eats, and gets ready for the next day, I would say that this is not the place for you, which is our case. There were many times where it was very noisy dead in the middle of the night, and I believe it has to do with whoever crashes here at an AirBnb. Yes. There are AirBnb’s here. You can tell that the people who come spend a few nights here are people who love the party life. There’s music and loud people at like, 3am, and on very random days. My wife and I found ourselves waking up a lot because our next door apartment had a balcony right next to our bedroom, and the tenants could be very loud, which I had to yell over there and ask them to lower their voices. The AirBnb’s are everywhere here! And yes. I also sent out emails to the employees at least twice regarding this topic.
Hopefully this helps anyone."