3623 W Alabama
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Built in 2021
Year Built
5
Building Height
304
Total Units
Google Reviews
4 ★ (235)
Welcome to The Flats At West Alabama, located in the Greenway---Upper-Kirby-Area. This Mid-Rise features various amenities and is conveniently located. Rated 4 stars based on 235 reviews, The Flats At West Alabama is a great choice to call home.
No floor plans available for this property.
Hear from real reviewers on Google Maps about their rental experiences.
"I couldn't be happier with my new apartment! As a college student, finding the perfect place to live was so important, and the staff here made the entire process seamless. They were incredibly friendly and always took the time to address all of my questions and concerns—whether it was about the lease, amenities, or any maintenance issues. Every time I reached out, they responded quickly and made sure everything was taken care of with a smile.
The apartment itself is exactly what I needed—spacious, modern, and in a great location near campus. The staff really goes above and beyond to make sure their residents feel comfortable and supported. I’m so grateful for their help and would highly recommend this place to any college student looking for a hassle-free, friendly living environment. 5 stars all the way!"
"For my first apartment, I am so blessed to have found an apartment that pretty much fits all of my wants and needs. The staff is so welcoming and nice, and the amenities are great. I find the private room in the business lounge a perfect environment for studying and the club room a relaxing space to chill with friends/guests and enjoy complimentary hot chocolate and coffee. Although I wish there were more machines in the gym, the space that they have is fine. The street in front of the apartment is rarely busy and the area around is very walkable surrounded by food places within a good radius. The management always addresses an issue as soon as they can which makes me feel assured as a college student. I cannot come up with a concern about this complex and recommend it as much as I can to others who are looking for an apartment in the future!"
"Where should I get started! From the beginning Cole had been amazing! He showed us the apartments, helped us apply, and has always been helpful and kind and communicative. He’s one of the best parts about the complex. 10/10 recommend communicating with Cole if interested in the property."
"Don't sign here, I lived here in a 3B2B unit for one year, and was charged for $1800 when moved out.
The apartment charged us $800 dollars to replace all carpet. When we moved in, the carpet is not brand new. They sent us a table that calculates the age of carpet in some unexplained way, and asked us to be responsible for the carpet life lost. No matter how much effort you put to keep it clean, they charge you anyways.
The management is also terrible. In last winter, there was severe weather in Houston, and one window in our apartment was cracked by the cold temperature. We informed the front desk about this and they told us someone will fix it. It turns out that nobody came and we were charged for $350 for the window.
They charged us $400 cleaning fee, $150 for cleaning and $250 for ozone machine. We cleaned our apartment for almost one week, left all windows open for one week to refresh the air, and still got charged. They expected everything to be brand new. They also said that the ozone machine is necessary to remove the “smoke smell”. We don’t smoke and your apartment will have “smoke smell” if you cook. We were also told that some cleaning fees are for pest control, even though we paid monthly pest control fee and there was no pest control when we lived there.
There is also no way to dispute. The staff of the Greystar is extremely rude. He ignored my emails and calls for 1 month. When I was finally able to reach him, he just sent me all the invoices, and then asked me to pay. He said that he only took care of the invoices and documents, which is saying that even the apartment charged you unnecessarily, as long as they have an invoice, you need to pay. He also refused us to dispute, and said that they will send our information to third-party collection if we don’t pay. After this, he hang up immediately and sent me a final reminder email about sending us to third-party collection. So in the whole disputing process, we were ignored for more than one month, only spoke with staff for less than 5 minutes, saw invoices for unnecessary charges, and received a final reminder.
My final advice is: Don’t sign here unless you are or you have a lawyer. If you have already signed, mark sure you take as much pictures and videos as possible, before moving on and after moving out. Make sure you have records for any communications with the staff. In this way, hopefully you will get charged less. To avoid the additional air cleaning fee, I would recommend to keep some air sample for your apartment, if you are able to do this and this costs you less than $250. If you haven’t done any of these, good luck!"
"It was absolutely a delight meeting Ms. Flo during my visit to The Flats At West Alabama. She was professional, courteous, and personable while providing the information asked in order to schedule a tour of the property.
On the day of the tour she explained what was going to happen regarding availability of units according to my moving date including unit pricing of the particular unit (s) touring. The tour was very informative about all of different amenities offered by the property. She was very knowledgeable of the process and makes the tour extremely easy to follow.
Her customer service skills was exceptional ?? ?? ??. Kudos to Ms. Flo
I really enjoyed touring the property."