Mae Fornasini
5 months ago
"We have lived here for almost 2 years.
I have had a very disappointing experience living in this complex the past year. There are several issues that have made my stay here extremely frustrating:
1. Security Concerns: The gates to the property have been broken and left open for an extended period. This has led to numerous security breaches, including people stealing packages, a drunk driver damaging the property, and homeless individuals entering and staying inside. Management has not addressed these incidents or the ongoing security issues with the community.
2. Valet Trash Service: After our trash was not picked up for weeks, management offered to compensate us for valet service. However, despite sending multiple email communications, we never received any response or assistance from them. Currently paying $28/ month towards a service that is not provided.
3. Fire Alarm Issue: Our fire alarm was going off for days, and despite calling the emergency line, no one came to address the issue. We later discovered through maintenance that the on-call person was annoyed by our call and chose not to respond. A communication was sent in regard to this and we have received no response.
4. High Electricity Bills: Our electricity bill is averaging $215 for a 1-bedroom, 1-bathroom apartment. Despite our efforts to discuss potential issues with the AC, Management has dismissed our concerns and redirected us to Reliant, who then referred us to CenterPoint, confirming it was an AC issue. Management has failed to assist.
5. Overall Maintenance issues are generally dismissed with comments leading to there not being much they can do about the issues inside the apt. or simply saying that based on what they see “nothing is wrong”. Lack of Communication is very common. Management never responds to emails, even when it concerns urgent security matters. This lack of communication is incredibly frustrating and unprofessional.
Furthermore, our visits to the leasing office have been met with indifference and unhelpfulness. This lack of empathy and support only adds to our dissatisfaction.
Overall, the lack of responsiveness, poor management of security, neglect of maintenance, and inadequate communication have made living here a very negative experience. We love this area, and it's disheartening to see the significant decline in quality since the change in management."