Beth-Anne Sindylek
a week ago
"Where do I even start? Horrible customer service. I had to fill out an application approximately 3 times. The waiting list application said that the application fee was $25, when I went to “officially” apply, the application suddenly increased to $50.
At the first visit, even after making this appointment with Tina to complete the forms, Tina was conveniently not in office. I was met with someone else. Though this lady was friendly, she was not the most helpful when it came to completing the forms and answering my questions. Therefore, I was called back in to correct forms.
From the moment I walked into the door and first met with Tina, she had an absolute horrific attitude. Acted like she didn’t want to do her job and like I was just the biggest inconvenience. She expected me to know how to fill out all of these government forms with zero errors. She was not friendly or helpful.
After jumping through hoops for these people, providing everything they needed, taking time off work to go into the office, I was ultimately denied. Fine. That’s not the issue… what I have a problem with is the lack of communication, transparency, PROFESSIONALISM, and being completely ignored all while they still had my $400 security deposit. After 2 days of emails and calling, still no response.
Please for the love of God save yourself the time and energy and do not apply here. If this is a representation of how they operate, I’m glad that things happened the way that they did."