15500 Middlebrook Dr
Built in 2020
Year Built
3
Building Height
380
Total Units
Google Reviews
4 ★ (112)
Welcome to The Atwater, located in the University-Park. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 112 reviews, The Atwater is a great choice to call home.
No floor plans available for this property.
Hear from real reviewers on Google Maps about their rental experiences.
"I am very happy with my choice. My girlfriend and I stumbled upon this apartment complex while searching for new places. I travel constantly for work, so when my girlfriend went to tour units I was very pleased to hear she was treated well and all questions were attended to promptly. The complex and its staff were very helpful and accommodating helping us process our application online. I like to be very involved even while away so I’m sure I bombarded the office with many calls and at no point did they seem unwilling to help. We recently moved in and the apartment was in great condition. Only a few minor issues but when brought to the attention of the staff were scheduled to be fixed in good time. This whole process has been very easy thanks to the help of the office staff."
"I was only contacted one time prior to me asking for my funds back.
I was called this morning 11/20/2024, by a rude team member that began to yell at me once she became frustrated, when I began asking questions. If I do not want to come to this apartment it should be fine and I should be able to get the deposit back. The team member that I am would not able to get my $265 back when I never came to location or even saw the actual apartment it was the application fee and deposit. I have never experienced this treatment before at all or talked to like this. I am glad that I found another apartment and I saw this side of their team member because there is spiteful behavior incorporated in this business. The team member sent the emails to the wrong email about updates for the apartment. There was no fine print that was ever provided during rent cafe when I paid a deposit. RentCafe only provides you with the option to pay deposit and application fee, there is no fine print that is to be read. It was not professional at all for her to call me when I asked for my money back and as a possible renter and began to yell and quite condescending with her remarks. I am not impressed with the customer service at all and I would not want a person that lacks the ability to relate to people working for my business. I believe someone new is needed for the position when communicating to people. I am for sure this is not the first complaint and will not be the last. If you keep reading there are several complaints about the business mentality, communication with office, the "fine print" comment, and being rude."
"I’ve lived here for near 2 years, I have experienced transition from Greystar to Embrey management… Where to start? The community is massive and maintained by the cheapest lawn care around, no new landscaping has been maintained/ replaced since Embry took over. It was covered in nice brush and flowers when I first lived here (many plants and flowers were lost in a freeze last year). Trash. Yeah it’s pretty much a guaranteed bet you’ll find a mattress/ couch or pile the size of a car any given evening. Catch it on a Sunday and you may get rabies due to proximity to wildlife nearby. Worst of all is the manner that they present violations on hear-say. No photo, no anything. Really scary for tenant’s BEWARE... Wild West. Just turn a description in and your set. No proof needed. At any point your name could be turned in and nothing more needed than that;even if it’s false you stand no chance. Embry management seems to find grudge complaints true. Try going up the chain to a know it all “District manager” in San Antonio, I did. No proof but she doesn’t care. She would rather offer you excuses and explanations for the way the property is kept. Got a dog? Beware… no conformity in signage. In fact many are faded. Again another example of poor housekeeping. Want to go to dog park? Forget about it, rotten trees in whole area. Dog park is literally a swamp and they are aware; but they’ll walk you by it on a dry day. Not to mention last time I called maintenance for my washer machine I had to fix it myself after maintenance man brought other guys in to watch me fix it after I you-tubed the problem “so they could learn”. Then one came knocking next day insisting he left his wallet behind my washing machine. For the price, lack of security/ broke gate, constant trash, lousy management I’d recommend looking elsewhere. Once my lease expires I’m out. On a lighter note just walk right in there’s probably a broken gate and a futon by the dumpster for you to sleep on if you need somewhere to take a nap?♂️?
I will continue to edit and share photos of trash mounds for any prospective tenants here."
"Move in was amazing. Mandy in the front office made everything completely effortless as our son was in the hospital. Everyone has been so accommodating and the neighbors have been so nice. Can’t wait to see what adventures the next year have in store for us at our new place."
"We had a great experience leasing here, our leasing agent Mariah Brown could not have been more helpful. The complex is beautiful and luxurious, and quiet!
We’re so happy here!"