Kai Ballard
2 weeks ago
"I should have known from the beginning that this was going to be a bad time when I had to call/email the office every day to find out the status of my application and was only told a week before my move in date that I had been approved weeks prior.
When I moved in the apartment was beautiful and clean, or so I thought. There is a reason they only give you 48 hours to find and pinpoint everything wrong with the place while also trying to get moved in, because they don't want you to see past the facade of the new paint and fresh looking appliances to see that this place is truly a dump. I live in the "townhouse" which is really a loft since there is no door or closure to the upstairs, which is fine by me, but they couldn't even be honest in the marketing.
This is my second review on a second website to try to get someone's attention to what is actually happening here and what the tenants are having to live with. A staff member told me that my first review was read and addressed amongst themselves, but when that staff member wanted to reach out, they were told that management would handle it. Their way of handling things is by blatantly ignoring it and pretending problems don't exist, and when those problems are brought to their attention, tenants are met with disdain and outright disrespect.
Three weeks after moving into my apartment, there was a hard freeze and my apartment was flooded. Maintenance came by and said that I had the worst out of any of the other apartments that they saw, and said they would be back to try to help suck up some of the water. I waited for hours while everyone else that had less damage than me was taken care of. When I called to the office, I was hung up on, so I had to walk up there. I was met with anger from the staff in the office as if I was making their day harder by asking what was going to happen to my apartment and my things. They talked to me like I was stupid and basically ran me out of the office. When maintenance finally came by, they told me that it was my responsibility to handle the biohazard from their sewage backing up into my apartment myself. The only repair I was offered was getting my flooring in my living room replaced, but my kitchen and downstairs bathroom were completely ignored although they had the bulk of the water. My carpeted bottom step that was stuck in the water for hours was never considered or even checked. When the guys came to replace my flooring, they only ripped out the old and replaced the new without cleaning anything, which trapped all the disgusting stuff underneath my floor where I can't possibly clean it up. Months later I now have fungus growing in my baseboards due to them not being treated with any sort of biohazard chemicals.
Next, I have been telling them for months that I have an infestation in my apartment. I have shown them pictures, told them where I think the problem is coming from, and I was made promises they never followed through with. I was told my fridge would be replaced because I have roaches living in and around it, and they only sent someone out to spray the machine instead of replacing it, thus sending the infestation further into my apartment. There are roaches living in the gaps left in my floor by a shotty flooring job. They are only willing to do any sort of pest control on Wednesdays, and do not make any sort of accommodations for extreme cases like mine, so if scheduling doesn't work out, tenants just get to live with the problem.
Now that I have moved out, it was apartment 2309. YOU WILL HAVE A ROACH PROBLEM. THEY WILL NOT FIX IT UNLESS THE WHOLE KITCHEN IS GUTTED. They are in all of the gaps between the cabinets and under the trim in the dining room."