Tate Tanglewood

Luis E. Delgadillo

3 months ago

"I lived at Tate at Tanglewood for two years, and unfortunately, I cannot recommend this place. There were a number of ongoing issues that management failed to address properly.

First off, dog poop and pee in the hallways was a recurring problem. I even saw a resident let his dog poop right in front of the lobby elevator without cleaning it up. The hallways often had a nasty smell as a result. Also, since the hallways are carpeted, the valet trash pickup service often left traces of nasty fluid that dripped from the bins, which would just stay soaked into the carpet.

To make matters worse, there was always a rotten smell coming from the trash bins at the H-E-B next door. The odor would drift over and just add to the unpleasant atmosphere, especially in the parking area.

The elevators were constantly malfunctioning, especially the one in the garage. It was out of service for over half a year! Despite endless emails from management saying they had contacted the vendor and repairs were “coming soon,” it never got fixed while I lived there. Good luck if you're on the 5th floor, which they call “exclusive” access. Exclusive? No, it’s a nightmare when the only elevator stops working, and you’re left hauling groceries or boxes up and down stairs because there’s no access from the garage. And speaking of the 5th floor, the water pressure was terrible. It made daily tasks frustrating, and management did nothing to fix it despite complaints. You'll regret choosing the 5th floor if you're thinking about it.

The gym was another problem. Equipment was often broken, dumbbells were stolen, and the A/C didn’t work, making it unbearably hot. The restrooms on the first floor also had a terrible smell. Fire alarms would go off randomly in the middle of the night for couple nights straight.

Another bit issue was the Luxer Delivery System. It’s advertised as a secure way to receive packages, but in reality, it’s just a small room that’s supposed to be locked. However, residents often leave the door open, and delivery drivers just drop all the packages inside together. Anyone in the community has access to this room, and the door frequently doesn’t work properly - either is broken or the ventilation system keeps it open. I had a package go missing because of this poor setup.

Additionally, make sure to check your apartment very well before moving in. When I moved in, I found a bunch of junk, including a syringe under my washer. They do not properly clean the units before leasing them out, which was really concerning.

Now, for the worst part: insurance policy charges. I kept getting charged $15 every month because management failed to upload my insurance policy to their system. Even though I had submitted it as requested via email, they kept claiming the issue was resolved, but the charge kept showing up. I personally went to the office multiple times and was told the problem was taken care of – but it wasn’t. After over a year of being charged incorrectly, I had to involve the Houston Apartment Association. Magically, once they stepped in, management admitted they were wrong and promised a refund. But even then, I had to follow up again for over a month before they processed it.

If you're considering moving in, check your charges. I know I wasn’t the only one with this issue, and who knows how many others are unaware they’re being wrongly charged. It’s frustrating to have to fight for basic competence from the management team.

Think twice before moving into Tate at Tanglewood. Read reviews by previous or current residents so you get an idea of what it is like to live there. 5* reviews for touring it’s not what you want to look at. The issues are real, and the management simply doesn’t seem to care until outside pressure is applied."