Latitude 2976

lane

a week ago

"These apartments will lie to you. They will not fix your power issues or your a/c issues they do not care. They don’t care about anything they don’t fix anything. The management does not care nor do they answer phones. They’re always “busy” yet they close early most days. This apartment use to be nice the new management just does not care and it seems they will continue not to care or to do anything to help residence’s living situations.BEWARE DO NOT RENT."

Jada Williams

3 weeks ago

"Only good thing is the cheap rent. Office will not answer phones; they claim it's because of how big the property is, but I have called over 100 times in the past few months and cannot recall a single time they have picked up. Office staff does not take accountability for any of their shortcomings, and their lack of care for residents is unacceptable."

Avery Balow

3 months ago

"Please dear God do not move here. I ignored all the negative reviews and moved in anyways. My AC went out and was not fixed for 2 weeks in the middle of summer. I called dang near every single day to ask about when it would be fixed and got some skate around answer every single time. It took them 2 weeks to fix it, no urgency or semblance of communication the entire time. While our AC was broke, our window AC unit, that had to be sourced elsewhere,
as the apartment complex couldn’t care less, blew an outlet in our apartment. Speaking to the on site ‘maintenance team’ lead me to learn that every single outlet in our apartment had not been replaced since AT LEAST the very early 2000’s. This complex is nowhere near up to code. Not to mention the bugs. The complex claims to preach cleanliness but guess what, i guarantee you no matter what the unit has cockroaches. Our unit is clean as could be but anytime we cook food there are the roaches behind the stove. Our apartment hasn’t been fire inspected the entire 2 years we’ve lived here. Every single day I come home from work I have to walk past at least4 bags of trash and 4 piles of dog crap. Please God do not move here. Every single thing they say is a complete lie, all promises are lies and every positive review is coerced"

Alex J

a week ago

"PART I: I want to preface this review by saying I am in no way providing advice on whether or not readers should lease here. I am only providing my personal experience with this apartment and property management company as a renter. With that being said please proceed to this detailed account and take from it what you will. NOTE OF ACKNOWLEDGEMENT TO PROPERTY MANAGEMENT: As my lease is up after this review is posted any fees charged exceeding the deposit amount that is due to me will be considered retaliation for this open and honest review of my experience with this property. All views expressed in this review are my own.

There are two parts because of the character restrictions.

Summary of Experience:
Overall I had lived at Latitude 2976 for 2.5 years. The property management company which was initially called Lurin changed sometime last year to Steward + Helm (they gave slumlord energy for sure). The first year the rent for the unit was reasonable for the space in the unit, very pet friendly for my dog, the location to work was great and walking access to nearby businesses and walking trails was excellent. After the first year however things continued to get worse only kept increasing.

1st Issue: The first issue was the roaches that were coming from all over the place. By the end of my lease I was sleeping with the lights on because I was afraid of roaches crawling on me in my sleep. I had to keep all of my food in plastic bags to keep roaches out, they were even getting into my microwave and refrigerator. I could not set my dogs food bowl out without roaches finding their way into my dogs food. I notified property management who charges for pest control and nothing was done. Upon escalation instead of bringing in a certified pest control company they sent a maintenance personnel with some ortho that you can get at Home Depot to spray which did nothing.

2nd Issue: The next issue was the lack of timely maintenance. After hurricane beryl I was left with leaking ceilings in my kitchen and bedrooms which I reported as soon as power was restored to the area maybe 3 days after the hurricane. I gave them three weeks before submitting another request in their system and in person about the leaks. At this point I was beginning to become ill from potential mold in the drywall in the ceiling. After three more weeks and no action I had no choice but to go into the leasing again and request help. They sent a maintenance personnel to look at the leaks and they informed me they received direction that because the unit was on the third floor that they could not do any repairs due to danger to the safety of they staff. Understandable so I contacted property management (Steward + Helm) to request repairs as I was becoming more ill. After they did nothing to resolve the issue I went to the BBB and then it was finally resolved.
3rd Issue: I know all of my neighbors very well and they are all lovely people. We looked out for each other and stayed in contact when things like power outages were impacting us and I have typically not had any issues with feeling safe despite the poor living conditions. However one of my neighbors cars was broken into during the day around 10:30 am. I did not know this particular neighbor by name so once I heard the break in from my unit I did my best to find out whose care it was. I called the leasing office in an attempt to figure it out and was told they would not provide the unit number assigned to the reserved spot, which is understandable however when I asked for them to call the tenant they responded that they were too busy. Another neighbor walked over to the leasing office to tell A few weeks later I found out that the neighbor was never notified and they did not find out until over 9 hours later when they walked to their vehicle and found the door handle broken off and a rock in their passenger seat from having smashed in the window.

See part II of this review for more information on the property in general and conditions of my specific unit under the steward + helm business."

Makyah Gordon

9 months ago

"DO NOT MOVE HERE . These apartment are horrible.Profiting and Not fixing anything There’s an apartments damaged from a fire and making people pay full price rent .They have to come home everyday to a Burt building for over a year now . And there still moving people in to a burnt apartment. They have dirty water issues all the time .One time we didn’t have water for a week had to get a hotel .Hotel inconvenience was not refunded .Roaches are HORRIBLE..We pay for pets control each month they only came one time .Pay for valet trash one time I didn’t see them for 4 5 months .i have cameras to prove that .Bathroom paint chippings had to get the tub repainted they told me I couldn’t be in my apartment for 24 hours .Had to get a hotel That inconvenience was not refunded as well . Speed bumps falling apart pot holes every where .these apartments only care about the leasing office side ..they do not care about the side near the forest ..Office staff clearly think the office is there home I go in they have there legs prompt up on the office table on there phones . Just Horrible ."

Shady Alissa

a month ago

"All the negative reviews are 100% accurate. I moved to this apartment complex in September 2024 and I wish I never moved here. My old apartment complex was a godsend compared to this. The apartment is infested with roaches and theres so many holes on the walls. We also have an issue with the A/C unit where maintenance came out to fix the issue twice and they didn't fix it. The issue comes back after a couple of days and were stuck with no A/C for weeks again. We tried bombing the apartment and applying roach bait to get rid of the roaches and nothing worked. It is heavily infested with roaches. Not to mention we recently experienced water leaking from the ceiling of our first floor apartment in the bedroom closet and bathroom. All our clothes smell really bad because of the major water leak in the bedroom closet Maintenance does not do anything to fix these issues. PLEASE DO NOT MOVE HERE!!!"

Davonta Holly

4 months ago

"This apartment is beyond horrible. My girlfriend and I kept in contact with the leasing office in order to move from CT to Houston. When we arrived they did not have the unit ready carpets wet, roach bomb residue on all cabinets and appliances, So they gave us a different one. First night roaches were doing TikTok’s on the counter, so the next day they showed us 3 more units and when I say every unit they showed us was roach infested, Dead and alive roaches.
We ended up taking unit 3005 and they agreed to get the unit roach free. We worked with them until my pregnant girlfriend got really sick and I decided to open the vents. BLACK MOLD WAS IN EVERY VENT !
We got a mild test to confirm showed the leading office and the leasing manager daisy agreed to let us out of our lease.
Before we left we did clear the months balance. As we agreed and as we started to apply for new apartments they said we had a remain balance of 600$ that no one can explain nor was any other bill given to us at our new residence as they gave us a referral to our current apartment so they knew where we lived to send the bill.
Year to date that 600$ is now in collections as they sent it to collections before presenting us with the bill.
They are dirty people and don’t care about the units or the people."