Hugo Boss
a week ago
"BEWARE!!!!
Look at all the bad reviews like I just did and rent at your own risk!
It's true that the office managers are very rude when it comes to anything they don't want to help you with (even if you talk to them calmly and collected, I have proof).
They WILL tow your vehicles for reasons that are not justifiable. For example, when my girlfriend first moved in, they failed to let her know that she could only park head in or would be towed. They also didn't have any signs specifically stating that (now they do and you can still see where they took off the old signs that ONLY said you could park with a permit and nothing about not parking in reverse). So they towed her car about 6 days into her lease and said they couldn't do anything about it because everyone knows you couldn't park in reverse. Obviously, she didn't know or else wouldn't have done it. So my girlfriend let the matter go.
1 year later, the car gets towed again, and this time, they say it's because the license plate was wrong in the system. We argued that it couldn't have been wrong for an entire year, and just now the car gets towed especially since the tow truck comes by every night and slowly inputs all the vehicles license plates to see if they have a permit to park here. They brushed everything off and said they couldn't do anything about it even if it was a mistake. So basically, even if we live here and pay rent on time and a mistake is made while inputting the plate on the system, they refused to call the tow company to let them know a mistake was made and to release the vehicle because we do have a right to park here. Makes you wonder if the office personnel is receiving a cut from all the vehicles being towed. Especially given the fact that when we talked to our neighbors they said the same thing has happened to them.
I could go on with other matters but it would take a while. For example, they take cash payments for certain things like if you lose your mailbox key. They tell you to bring them ten dollars cash for a new one. Or if you need a change done in your leasing contract like adding someone or removing someone from the contract. They'll say they need payment for that but it has to be cash. We now know that that's illegal!
Thanks for reading."