Caroline At Memorial

Sabrina Hendricks

a month ago

"I love my new place! I feel like Louise Jefferson, moving on up! My experience thus far has been amazing Kyara was my leasing agent and every interaction with her was nothing but pleasant. Kyara was in great spirits the entire process even with me calling day by day inquiring about my status lol, she remained a gem! She was very good at reassuring me and keeping me up to date with the process. God is truly working through that woman and I’m so grateful to have her apart of my team along with the other ladies who helped along the way. The place is amazing and I look forward to making it a home."

Osaze

2 months ago

"Just visited The Caroline at Memorial with my cousin to shop for an apartment for him and I'm obsessed! Jackie and Kyara were so nice and showed us around without me even making an appointment. The apartments are stunning! They sold me on this incredible property! 5/5 stars. Highly recommend."

Henri Alexandre

a month ago

"This was the best move in process and nicest apartments in the area. I wanted to wait until I actually lived here until making the review.

The apartment itself is great with enough space for storage and brand new appliances (the building is brand new). The 1br has a balcony and depending on your unit, there is a pretty nice view of the pool area.

Kyara was extremely helpful with helping me through the leasing process and answering any questions I had. Move in day was seamless and had everything necessary starting my lease. Definitely recommend this place if you’re looking for resort style living."

Khadijah White

in the last week

"UPDATE: 1/14/25

After my initial frustrating experience with Caroline Memorial Apartments, I want to acknowledge their efforts to rectify the situation. The team reached out, took accountability for the miscommunication, and worked diligently to address my concerns.

I appreciate the steps they’ve taken to improve communication and transparency. Their responsiveness and willingness to make things right have made a positive difference.

Thank you for your efforts to ensure a better customer experience.
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ORIGINAL:
I had a deeply frustrating experience with Caroline Memorial Apartments, which highlighted poor communication, misleading information, and a lack of accountability.

Here’s what happened:

I toured the complex based on a quote from the leasing agent, who assured both me and my realtor that the rent for an 800+ square foot unit on the top floor with a pool view was $1,717/month. During my visit, the leasing agent even wrote this down, confirming the rate and apartment number.

To secure their six weeks free promotion, I applied online the same day, only to find that the rent was listed as $1,767/month—a discrepancy of $50. Concerned, I called the leasing office to clarify. The agent initially admitted she had quoted me the lower price but then backtracked, claiming the actual rent was $1,767/month. Despite her earlier confirmations (both verbal and written), I was told that the price discrepancy couldn’t be resolved.

When I asked for the corporate contact information to escalate the issue, it was reluctantly provided after multiple requests. I contacted corporate on December 18th and have yet to receive any response. I followed up with the leasing office on December 26th, as well as three or four additional times since, but my calls and emails remain unanswered.

My Takeaways:
1. Lack of Transparency: Quoting one rent and later backtracking, even with written proof, is unacceptable.
2. Unresponsive Corporate Team: It’s been weeks with no communication from corporate or the local office to address my concerns.
3. Unprofessional Service: The leasing office failed to take responsibility or offer a resolution for their mistake.

Final Thoughts:

I was genuinely excited about this apartment complex, but the experience left me disheartened and feeling disrespected as a potential tenant. If this is the level of service before moving in, I can only imagine how issues might be handled during a lease. I would strongly caution others to think twice before considering Caroline Memorial Apartments."

Sabika khan

3 months ago

"I recently had the pleasure of working with Kyara during my apartment search, and I can't recommend her enough! From our first interaction, she was incredibly attentive and understanding of my needs. She took the time to answer all my questions and provided valuable insights.

Her professionalism and dedication made the entire process smooth and enjoyable. She was always available to assist, and went above and beyond to ensure I found the perfect place. I truly appreciated her patience and her ability to make me feel comfortable during what can often be a stressful experience.

If you're looking for a leasing agent who genuinely cares and is committed to helping you find your ideal home, look no further than Kyara! Thank you for everything!"

cy L

3 weeks ago

"It’s a beautiful place, apartments are brand new and there are still a lot of availability on top floor. However I didn’t proceed with the rental for few reasons, the floor is thin so you will have noise issues if you are not staying at top floor. Second, I didn’t feel welcome when I was touring, Kyara didn’t do much introduction and when I enter the apartment she was just on her phone all the time instead of showing me what’s available. I have to keep asking her questions instead of she asking me what I want for an apartment. I am worried with this attitude I will have problem when I need help during my stay. It feels like she’s not providing me any information to make decision. For a new complex you will not have much problems for first year or so but if management is bad it will only go downhill. I am tempted to rent cos the apartments are beautiful but at the end I am not comfortable with the management to proceed rental."