Christine Kramer
2 months ago
"10/30/24 Update: The complex would not give me a dryer from a vacate unit, but allowed me to use the apartment under me a few times.
In conclusion after moving out: I had lived here for 3.5 years and I did enjoy it. The neighbors were great, the location has some issues with being next to schools and a large shopping center. But the maintenance staff was the most helpful and always enjoyable to talk to. In comparison to competition around, they definitely need to start renovating the apartments. The cabinets, appliances, flooring, and pallet colors are all dated.
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Update to review: I was able to move in with my washer and dryer however the appliances were never removed from my lease or noted in the special provisions. When my washer broke last year they quickly moved the washer for my unit back in.
I gave a 60+ day notice and had a pre-move out inspection with maintenance, and at that time I noted that I will be selling my dryer and will need my dryer for the unit back when that happens. I sold the dryer on Wed, and that morning I had a discussion with a staff member there and was told they did not have a updated model. I was ok with an older model to last me for a few more weeks, and there was no issue brought up. On Thursday I went into the office to set up an appointment to have the dryer brought in. Two days later I followed-up to see if they could still do the appointment today, and was told at that time they do not have a dryer and it could take weeks to come in. They have had more then enough notice from the inspection a month ago, to make sure they have the dryer for my unit still. Along with having 5+ units available, including the one directly under me for over 2 months, I am told that they have to wait for more approvals to bring me a dryer. This is absolutely ridiculous, a refrigerator, washer and dryer are included appliances with our rent.
Since the office staff turned over this year the customer service has definitely dropped off.
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I want to applaud the maintenance team! They always go far and beyond. Jose has helped me many times and is always very friendly, so hardworking, and personable. He always catches up with me when working, and this is nice cause it makes this place feel more like a home and not just a stranger coming in and out when needed.
I also want to thank the office team for their hard work, and even being so sweet to help me after my surgery, they also sent me a card signed by everyone.
I have been here 2 years and just renewed my lease again."