Broadstone Toscano

Hannah Mowrey

a week ago

"Overall, I have had a great experience living here the past 6 months. Clint in the office is amazing. Always so kind and considerate, and very quick with responses. My apartment is nice and clean, and I have not had any problems with pests. I have zero complaints about noise, granted I live at the end of the hall, but I have never heard my neighbors on the other side. The only time I hear things is in the hallway which is usually not busy. As far as I've seen, my hallway stays clean, I've smelled cleaning products in the hallway multiple times. My hallway door lock is still in tack, but I know some others are not. Haven't had any wifi problems. The water was shut off twice in my building for maintenance, but we were given notice of it and it was during the work day so it was not inconvenient. The monthly rent charges stay the same each month so no worries there. The common areas are very nice, although the Internet is usually weak in the clubhouse, its a peaceful place to study. The gym is big, there are 3 pools, and lots of areas to sit and enjoy the scenery. The complex even provided us Thanksgiving dinner and hosts holiday decorating contests with prize money.

As far as safety, let's face it, it's Houston, so lack of crime is never guaranteed. However, I personally have had minimal exposure to it here. I have seen two sets of car tires stolen from the parking garage, and I left a package out on my door step over night on a Saturday and it was stolen, but other than that there has been no problems. I get packages delivered all the time, and the apartment is also installing amazon lockers so package theft should not be a problem after that. As far as the tires go, I talked to the office about further precautions they could take, and they said they are actively working on it."

ChihuahuaMom08

a month ago

"Stayed here months ago in a short-term rental for almost 2 weeks.
Not much noise from neighbors except the rude person stomping upstairs at all hours up to 3am some nights. Yet someone called management on us regardless of there not being any noise from us past midnight any night we were there.
I think we were in Building 3 don't remember apt #.
Road noise isn't too bad overnight.
The interior doors open when someone else in the apartment closes a different door. The toilet seat is concave & painful.
Not good for short people. Couches & chairs are huge made for very tall people with long legs. Shower faucet is very high & doesn't have a detachable showerhead. Kitchen is pretty well equipped but a lot of the utensils were put in the drawer filthy & microwave doesn't seem to work that great. Toaster is filthy & left food tasting bad so we had to use the broiler in the oven which was inconvenient.
One of the outlet sockets by one of the beds doesn't work. Parking garage is way too dark & the doors to/from the stairways/garage are extremely heavy & do not stay open at all which was a huge problem for our family member in a wheelchair. Hallways sometimes stink due to people putting trash out for the valet pickup. T-mobile signal works OK in here but not great.
The courtyards are supposed to be non-smoking but multiple people walked past us smoking.
Disgusting detergent aquavelva stentch on the bed stuff & all the furniture.
Emailed the leasing office a question on their website never received a response."

Zoey Ng

3 months ago

"True Story after 1 Year of Lease: 1-Star Property
I was thrilled to move into Broadstone Toscano one year ago. Things changed quickly after I moved in. First, I had many packages got stolen at my apartment door. It was within the property!!! My neighbors also lost their packages. Delivery lady told me that her packages got stolen from her cart at garage. I reported to the management and they said you could call the police yourself. No follow up or attempt to improve the situation. And worse, since they used Fetch service, Amazon would not replace your lost packages. Second, electric appliances were often broken. My dishwasher needed repair for over 6 times. Every time I requested for repair, it could take over 2 weeks to repair it. But it became out of order again within 2 days. They didn't replace the dishwasher and I ended up not using dishwasher at all. Third, unresponsive "emergency number." They provided a number for emergency. Yet, no one ever answered or returned call. Forth, dirty hallway. If someone accidently spills some liquid on the ground, no one cleaned it. I saw the same dirt for more than 3 months on the hallway. Fifth, I tried to give them a second chance and made an appointment to look at 2-bedroom apartments at 4 pm on a Saturday. Guess what? When I arrived at 4 pm, the leasing staff claimed that we were late and refused to honor our appointment. Customer service became terrible after you moved in. Sixth, before moving out, management office sent me a detailed email to say what tenants need to clean thoroughly before they leave, or how much my deposit would be deducted. I rented many places before and this was my first time to receive such an email to demand the tenant to clean in such a specific way. I remember that when I moved in, the apartment was okay but did not seem professionally cleaned. I cleaned it again myself before putting stuffs in. I wonder why they needed tenant to clean in such a way. Anyway, I honestly followed every single instruction and cleaned for a whole day. Guess what again? My deposit got deducted 2/3 without any explanations. I emailed them to request for details for deductions as I had previously reported some deficits which did not get fixed during my whole lease. No reply. I only got a reminder that if you don't get your 1/3 deposit, it will expire. So you have no way to get their responses or even understand why your deposit got deducted. SO, hope this review helps. Really not recommend it at all."

Ds Ss

4 months ago

"Worst Experience in 2024 and the Most Incompetent Response from the Leasing Office

I began my lease in January with a 13-month agreement, but due to a job relocation, I had to terminate the lease early. I paid the required two months' rent for early termination and sought to retrieve my security deposit. However, I was charged an unreasonable $110 cleaning fee. Furthermore, I was initially given a $1,000 discount for signing a 13-month lease, but this discount was suddenly removed without any notice, resulting in a $1,000 charge to my account. Because of this unexpected charge, my account did not reflect a zero balance despite my diligent payments, and I was subsequently charged a reletting fee plus the remaining rent for the lease term (approximately $10,000).

The leasing office should have clearly communicated the mandatory steps required from me when I provided my early termination notice.

My main point is that the staff at the leasing office are truly incompetent, and even the Greystar Account Specialist, Kimberly, has been of no help. If you are looking for a place where you will find yourself in endless disputes with the leasing office over such matters, then this is the place to be.

To be fair, the parking space is ample, and maintenance is handled well. But the leasing office and Greystar staff are the real problems here."