502 S Post Oak Ln
Built in 2014
Year Built
6
Building Height
238
Total Units
Google Reviews
4 ★ (219)
Welcome to Astor Tanglewood, located in the Westside. This Mid-Rise features various amenities and is conveniently located. Rated 4 stars based on 219 reviews, Astor Tanglewood is a great choice to call home.
No floor plans available for this property.
Hear from real reviewers on Google Maps about their rental experiences.
"Any positive review you see was solicited by management company. I was offered a discount on rent every month for leaving a positive review and so have other residents I talked with. Ever since Avan management company took over it’s been a rapid decline. And the leasing agent Karina Lara is very rude and yells at you when you follow up with unanswered emails/phone calls claiming to have more important things to do. They clearly don’t have the money to fix any of the problems with the community. Hallways are full of dents and holes and scuff marks. Missing door handles. Animal urine and feces throughout. Exterior doors that do not close. The neighborhood has even filed with the city to turn the neighborhood road private up so they can put a gate up and license plate reader cameras at the entrance due to the crime at the apartment complex. There was a murder at the complex not long ago that they tried to hide. Most residents saw the Harris county coroner van out front with all the police though. The pool has been shut down a few times due to failure to maintain and most recently they didn’t even bother telling residents that it was a hazard. I could continue to list problems, but you get the point."
"Lived here for over a year and just resigned my lease cause I love it here. The management has always been nice and responsive. Recently I had to go out of town for an extended time and they were nice enough to keep an eye out for packages left at my door.
I can't say enough nice things about living here. I love how big my apartment is and how close it is to my work. It is pretty close to everything honestly so an uber when I go out is cheap. I can easily meet up with friends both inside and outside the loop. Though will say the traffic can be a headache, but picked this place since I am always going the opposite way of all the traffic in the mornings and evenings.
Despite it being close to 610 it is actually pretty quiet here and I am on the side of the building close to 610. It is actually a pretty quiet neighborhood and haven't really seen many of cops and they seem to have put a stop to the package thieves.
Anytime I have a maintenance request it gets handled promptly. And honestly most of my neighbors are really nice. When I moved in the elevators were constantly breaking, but so far in the last 10 months they have been working great and I use them twice a day to walk my dog.
The parking is a bit of a pain since the spots are kinda small, but well parking is at a premium in this part of town. But the visitor parking on the top of the parking garage always has spots for guests. And they are getting really good at towing non residents out of the parts that are resident parking only so there is always a space on my floor.
On a whole it is a great apartment and a great place to live. And definitely affordable given the area. There is plenty of dining and stores in the area I prefer the HEB on San Felipe and fountainview. But there is a whole foods and a Kroger nearby. I honestly don't plan on moving anytime soon since I have been so happy here."
"I have genuinely loved living here, and would recommend anyone to come here and call Astor home. Liz and Luis are really great and have helped me with any issue I had."
"This place is a mess. We've had daily water outages, mostly in the mornings, for almost a month. garage has turned into a used car lot with several vehicles parked without a license plate. Don't be fooled by the cheap rent—it's low for a reason. I regret signing the lease. Imagine waking up every morning with no water, even to use the restroom."
"In response to their reply: I have not been a resident for 5 years. Please reply back to my emails I have sent regarding many of the
issues I have mentioned here. I am not inclined to have non written forms of communication since management seems to forget the problems I bring up and claim that they have never heard of them as soon as I leave
New management has ruined this complex. They do not enforce any rules so there is dog poop everywhere including the hallways and elevators. No one leashes their dogs and leaves common areas a mess. The complex does not fix anything. There has been an elevator that has been broken for more than six months. They have replaced the locks with different locks that only work on half the doors and does not work on the garage doors that remain open 24/7. They also do not make any attempt to fix the fire alarm that will go into a test mode and go off every hour every other month. There has been a string of stolen packages in part because the new locking system on the doors don't work and the pool has been closed by the city. This complex has gone to ruin under new management. Whatever you do do not lease here.
More updates: The garage has turned into a used car lot with several vehicles parked without a license plate taking up parking for other residents without being towed. Their solutions to doors not working is by propping them up with cones. Not my idea of a high security complex
Update 3: (in case you thought things are fixed) All of these issues still persist there are still unleashed dogs everywhere, our mail (from our mailboxes and package room) was stolen over the weekend, half of the doors on the complex still do not lock (they have been like this now for multiple months) and there was a shooting on the complex last week. I have brought up my concerns to the office and the police and nothing is being done. It takes them MONTHS to fix anything if they fix anything at all. Our fence has been down since Beryl and they haven't done anything to fix it or clean it up. Our water is going out every day now and when it comes back the water pressure is non-existent. I will be keeping up this review until things get fixed. This is not a "luxury" apartment."
"I wanted to take a moment to express my gratitude for the exceptional service that Liz Cruz provided me during my recent apartment search. Liz, your time, effort. and expertise were invaluable, and I'm thrilled to be moving into my new apartment. You made the entire process stress free, and I appreciate the extra steps you took to ensure a smooth transition.
Thank you again for the outstanding assistance.
Sincerely,
Sonia Barrera"
"I really hate it’s come to this point because I don’t have many issues when it comes to this complex as a whole HOWEVER I’ve been in my apartment now without heat in DECEMBER since 2pm. It’s now 7:10 and the apartment manager is no where to be found to let maintenance know there’s an emergency issue. I’ve called the after ours number SO MANY TIMES and they’ve been so apologetic because they also don’t understand why there is no sense of urgency. This has been an ongoing issue in my unit and not the first time they’ve left me LITERALLY in the dark for hours at a time, the other times were in the Houston SUMMER.
While I will come to management about any issues I have, I pride myself on being respectful and generally a low maintenance tenant but I’m so incredibly tired of this. It’s not fair I pay $1500 and have to play bingo on which appliances I can and can’t use simultaneously due to the fear I’ll be left sitting in the dark.
And as I’m writing this I received a call from the after hours line saying that management doesn’t have anyone to come fix my heat so basically I’m sh!t out of luck. It’s 46 degrees tonight and they don’t give a d@mn. Needless to say I’m livid, disappointed, and won’t be renewing my lease.
Edit: While there is still an issue, Liz the property manager has been a tremendous help. I appreciate all her efforts to help my situation. My issue isn't with her, it's with the regional manager who directs the after hours calls."