Amber Pines At Fosters Ridge

Holly Buschman

3 months ago

"The management company has them managing several properties at once, so they are understandably busy. I hope they are at least getting paid enough to deal with multiple properties. It's difficult to get an email back, & I was never able to get in touch by calling the office, only call backs. This communication barrier cost us the home that we were originally wanting to lease. However, they kindly adjusted a move in date for the current home we are in to better suit our moving needs, upheld concessions & credited our app & admin fees back & we do really appreciate that. I picked up my keys, 10/01/24, & the house was in awful condition. It looks nothing like the house I toured in August, even though it is the same floor plan. There was paint on every surface, on the floors, on the granite countertops, splattered on the walls, the floors are scuffed, dented and stained, the baseboards are dirty & messily painted, there was no hot water, the water pressure in the kitchen sink was non-existent on the hot setting, the shower heads leaked, there were no built in closet shelves, or blinds on the back door like the home that was toured, the front door didn’t lock properly, they advertise a smart package (thermostat, locks, etc.) that you have to pay additionally for, but then give me a thermostat that is probably older than I am, there was plastic debris scattered all across the back yard, random junk left on the left outside area of our home, & the fridge leans forward. I digress. I emailed them 10/1 & 10/2 with these concerns, & Angela (new manager) called and let me voice my concerns, & said maintenance could come next week (7th or 8th at the earliest) to fix some things, & I had to ask if they would see if they could get cleaners in this week to clean & get the paint off the floors. Because among all the other concerns, the house was dirty. The kitchen pantry shelves were gross & stained, debris on the floors, extremely dusty, had some spiders chilling around, cabinets throughout the home were dirty and/or discolored. They did get some cleaners in on 10/4 but the house was still not fully clean. They did remove some paint off the floors and then seemingly swiffered w/ some fabuloso and called it a day. They also sent maintenance by on the 4th, Joshua, who fixed our water issues, locks and connected the dryer.
I will happily adjust and/or even take down this review once I see that these issues are addressed. Advertising as luxury and charging for luxury to receive this is insane. This has truly been a letdown and major inconvenience, especially after seeing how nice the toured home was and all these other amazing reviews. I've worked in property management and have been as understanding and professional as possible, but this is ridiculous. So, I will update this review once my home is :)
ETA 10/15/24: one week since they said maintenance would be by and no one has come or contacted me. I also asked for pest control to come by as we had a black widow living on our front porch but no reply or sign of pest control, so we had to buy bug killer and take care of it ourselves. They still haven't removed the trash items off the side of our house and then they charged me a $195 late fee even though I paid everything in full on 9/30 and have proof of that.
ETA 10/17/24: Maintenance came by on the 16th, fixed several things, and ordered some stuff to fix a few other things, and removed the items that were left outside. They are also going to get some people to evaluate the damage to the floors to see if it can be replaced. Angela also credited the late fee back to our account. We found out that they used a new company to get the house ready for move-in, and they obviously did a terrible job and won’t be using them again. I think all of this should have been addressed prior to us picking up the keys, it seems like they tried to pull one over on us. But Angela, Rob and Joshua have done a great job at communicating with us and working to get our house up to standard. Fingers crossed we’re able to get everything corrected soon."