Allora Cinco Ranch

Nina Ali

a month ago

"Avoid Allora Cinco Ranch at all costs. This place is an absolute nightmare and a waste of money. The apartments are grossly overpriced for what you get, and the location couldn’t be worse — far from anything worthwhile. The leasing office is the epitome of unprofessionalism, especially Keisha, who is shockingly rude, unhelpful, and acts as if doing her job is a personal inconvenience. Don’t expect even the bare minimum of courtesy or assistance from her — or anyone else on staff.

The gym setup is laughable. There’s no way to access it from within the complex, so residents are forced to exit the building and re-enter like you’re some sort of outsider. It’s beyond inconvenient and makes you wonder if they even thought about functionality when designing this place.

As for communication? Forget it. The leasing office is severely understaffed, and they don’t bother responding to emails or answering phone calls. Even when they’re physically present in the office, they blatantly ignore all attempts to get in touch. It’s as if they don’t care about the tenants at all — and honestly, they don’t.

Save yourself the frustration and money. This is one of the worst apartment complexes you could ever choose."

Rebeca Olivas

5 months ago

"Priscilla is an outstanding property manager at Allora Cinco Ranch. From the start, she was professional, attentive, and knowledgeable. Her quick responses to inquiries and proactive maintenance approach made my experience seamless. Priscilla truly cares about residents, organizing events that foster a sense of community. I highly recommend her—her dedication and friendly demeanor make Allora Cinco Ranch a fantastic place to live! Thank you, Priscilla!"

Scott Nute

5 months ago

"Allora Cinco Ranch Apartment Management started fine with ongoing emails and phone calls as we began the apartment application process. I am a Christian missionary who due to a chronic illness works from home. Due to this illness, which damaged my immune system and is not contagious, my doctor said I needed to test the apartment for mold, toxins, and bacteria. The management said do the application first, then they will request from their corporate office about taking these tests. It took over 3 weeks to complete the application. My application was accepted and a move in date was set as I had a soon coming move out date from my previous apt. We then began the next process of filling out and returning several documents requested by Allora Cinco Ranch for us to do the mold testing, which included a requested letter from my doctor. I sent them all the requested documents, including the letter from my doctor verifying I am disabled, and that these tests were needed. Then, total silence! Over the next 4 weeks my friend and I called and emailed the Allora Cinco Ranch office numerous times, but we didn’t receive any response! After weeks of hearing nothing from Allora Cinco Ranch I began contacting other apartments and found an apartment office that, without exaggeration, in just 1 business day accomplished and accommodated more than Allora Cinco Ranch did in 8 weeks, including giving me permission to test the apartment for mold before signing the lease and also to clean the HVAC! I tried to get a refund from Allora Cinco Ranch for the application fee, but again, no response. I knew technically the application fee was non-refundable, however, the way Allora Cinco Ranch mishandled my situation with no answers or communication whatsoever seemed like an exception because, basically, Allora Cinco Ranch took my $200 application fee and then stopped all communication, not giving yes or no answers, or any explanation, about the testing I requested, nor about the move in date, etc. Allora Cinco Ranch just left me hanging in the midst of being disabled and ready to move into their apartment and having a very soon approaching move out date in the place I used to live! Then I disputed the $200 application fee on my credit card, and it was then that Allora Cinco Ranch contacted my credit card company to oppose my credit card dispute and I was recharged the $200 application fee, this after still not hearing from any Allora Cinco Ranch office management for 10 weeks! I don’t want to be unfair or inaccurate in my use of words as this review is not for revenge but to bring awareness so that hopefully other people can avoid this happening to them. Some of the words that describe my experience with Allora Cinco Ranch are: 1) Incompetent 2) Uncaring 3) Negligent. Due to my personal experience, I do not recommend Allora Cinco Ranch Apartments to anyone! Because of my Savior and Lord Jesus Christ, I have forgiven the Allora Cinco Ranch Apartment Management and Company for their negligence in how they completely mishandled my situation. And I thank and praise Jesus for closing the door to Allora Cinco Ranch and instead opening the door to where I now live that has a MUCH MORE competent and caring apartment management office! Last words, Jesus Christ really loves us all, and, if He is not already, He wants to be your Savior and Lord!"

Yasmin Marroquin

2 weeks ago

"hi i live. here for a year and it has been my worst experience!! everything was bad starting with the administration!! like the place.I do not recommend anyone waste their time and money!!. Maybe the place will change to be better the day they change this priscila castillo!!..like the rest of the staff they are all Rude and Abusive when you need somenthing. they ignore the Residents they do not change the air conditioning filters or the Refrigerator filters the water the water bill is to expensive because of all the water they throw on the grass day and night they charge pest service and they never fumigated me for a year moquitos spiders and other insects everywhere and if you are charged a deposit!!! consider it lost!! because they do not return it either so as we say notice is not a complaint!!! att AB 213"