M Murry
a year ago
"This place is a literal dumpster fire! AVOID AVOID AVOID!
Here is the quick version of my year and a half here at this disaster of an apartment complex. Assist manager Jet sucks and is rude. General Manager Tania is useless. We have had two drink drives crash through the dog park. Several school children fight, graffiti, cars broken into, cars put on blocks, empty bullet casings found around the complex, roaches in our apartment, snakes in our apartment, I was bitten by a wild dog on the property. Porch pirates. Trash is littered throughout the complex. And their was an actual dumpster fire!
I moved in over a year ago. When we found this place, we couldn't have been more excited. It was managed by Courtland, and we knew that was a brand we could trust. We were very, very excited, to say the least. But as if it was almost overnight. Courtland sold the property to Alden Park. Maybe you're better at finding info about them better than me. But I couldn't find anything, and I still can't.
Our apartment has had several issues go wrong with it, and getting a service request is like pulling teeth. When the dishwasher leaked, it took 3 days for maintenance to come and fix it. When our disposal broke, it took two days. These were the more recent requests we put in. But there was a long amount of time when we didn't put in any service request because we just didn't want to deal with the rude maintenance workers. They give you attitude for putting in the request, and they do the bare minimum. Don't expect any form of customer service from them.
But that's typical maintenance people attitude. You would expect the front office to have a better attitude and be more customer friendly. NOPE! Jet is one of the rudest people I have ever met. Awkward, unhelpful, complacent, and disrespectful. I have had several interactions with Jet, and each time, I think less of him. The only saving grace at the front office was Tania. "WAS" is key. We have tried communicating with her about our neighbors upstairs being very loud past quite hours. In the beginning, she filled me with hope we would see results. But we're going on 3 weeks and 8 consecutive days with zero reply from her about the people upstairs.
After all of this, I asked to leave and get out of my lease. They require two months' rent!!!! I asked if it could be waved, given everything we have dealt with while here. I was told we can set up a payment plan. I don't want to give you any more money!"