2201 W Orem Dr
Built in 2008
Year Built
3
Building Height
288
Total Units
Google Reviews
4 ★ (139)
Welcome to Trails At City Park, located in the Central-Southwest. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 139 reviews, Trails At City Park is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"I had a very positive experience with Jay, the property manager. He was incredibly informative and helpful in resolving my situation. Thank you so much for all your assistance, Sonja. On the other hand, I believe it was simply a busy day for her, and perhaps she was stressed or lacking in communication on both parts . Nevertheless, I have a strong feeling that she would be an excellent person in the long run. The community was fantastic, the apartment was spacious and well-appointed, and the amenities were good."
"Nice apartments at an amazing price. The units are good but not great. Some older trim and cabinets that were re-painted instead of replaced, but nothing terrible. Management and the front desk staff is always very kind and helpful. They even remember my room number when I come to pick up packages or pay rent, which shows how much they care about their tenants."
"Management sucks! They show favoritism to particular racial groups other than African Americans. They will ignore you any which way they can. Particularly manager Angelica. I use to think she was great, not sure what happened, maybe it was all fake to get people to like her. I LOVE MY APARTMENT THOUGH. It’s very quiet here other than that don’t expect much from the people that are in charge here."
"Words cannot begin to express the indignation felt after the horrendous customer service experience I had with one of the female leasing agents a few Saturdays ago. First, I was a previous tenant at said property; likely one of the better ones as I paid my rent on-time and several times, I paid early. My lease ended and unfortunately, I was in between jobs and chose not to continue the lease. I moved out and accrued some moving charges which I was prepared to take care of the day of the INCIDENT with said leasing agent (apologies as her name escapes me) but she was rude to say the least. About 3 Saturdays ago, I came to the property (around 930am), the office was supposed to open at 10am and the leasing agent hadnt showed and it was around 10:20am. I left to look at other apartments in the general area and came back around 11:30am. At this time the leasing office was open but female agent was talking to a group of prospective tenants or so I thought. So i patiently waited and the more I waited, the more enraged I got. The people whom I thought were prospective tenants were friends of the agent and they werent talking about "Trails at City Park" or any other "sister properties" in the management portfolio. They were having side conversations while I was trying to pay an outstanding debt and potentially re-apply to live there. The friends finally left and it went downhill from there. I told the leasing agent about her lack of professionalism: from showing up late to having friends at the work place instead of conducting business which she is being paid for. I guess she didnt think it was my place to tell her what to do, as she aptly said, "I was not her boss" and then she said "You need to leave, I no longer wanna help you." Laughable right!!! Right....a good tenant is being denied for calling you out on your BS which I hope your manager later did by way of disciplinary action. I told her I wanted to reapply, she refused to help and then chose to call the police on me and I quote, called me "AN ANGRY BLACK MAN". Now anyone that knows me, knows that I am anything but angry....the type of work I do, dictates that I remain impartial. So not only did the leasing agent come to work late, refuse a potential NEW/renewed lease, but also called the police on a black man in the age of George Floyd when police are killing black men for just being. This agent is a SAD EXCUSE for a leasing agent and a poor reflection for the management company. I will follow this review up with correspondence to the District Manager and Regional Manager as I'm sure the Property Manager won't do anything (they seem to be friends). It is my hope that this is rectified and other prospective tenants are not treated in this way but if not I will not stop until said leasing agent is fired or transferred to another location.
Best,
Charles Adams "Angry Black Man" as coined by your leasing agent"
"Horrible horrible horrible!!!!!!!! I applied to this complex back in September, THE BEGINNING of September. And today they finally told me I was denied? After paying extra things that had nothing to do with them I still was denied??? It took this complex a month just to deny me, everyday there was something new. Smh it makes no sense. Sonia was absolutely NO help her attitude is stank and she’s never at work. The guy in the office acts like he doesn’t have access to help anyone. My move in date was set for oct 3 how tf you not in office and you got move ins? It was just so many red flags to begin with. I’m glad I didn’t have to pay any app fees cause yea.. if you’re thinking about moving here, DONT. It’ll take them a month just to deny you and not have a reason for it. And to top it off the leasing agents ain’t worth a damn."