Jacques Doumani
a year ago
"IMPORTANT - READ CAREFULLY!!
Y’all do not bother and apply to this residence. The main leasing office is full of lazy and incompetent individuals. The whole team including Michael, Ruiz and others led by Laurel Vest, do nothing except false promising and delaying things. I applied to the government assisted rent program, and I expected an answer in 3-4 weeks from app day, I haven’t heard from them even after a 12 weeks wait period. I used to call the main office every week, close to end nearly every day. I used also to visit their office often to get a hold of them, and every time they throw at me the same garbage; we had a change in system, blablabla…
Given that my app went in vain, I asked the office to refund my app fee and they agreed to do so, it has been 3-4 month+ where they haven’t issued the refund. So far I asked Lori almost 4 times about it and she keeps on lying, inventing excuses and delaying the procedure. I have all email exchange if any of you is interested I can forward the exchange. On a side note, the exact same experience (except for the refund part) happened to my colleague at Rice. Bottom line, GreyStar is nothing but a legit scam. Do yourself a favor and check other residences close to Rice Village. The boulevard is good in terms of physical property, but it is directed by incompetent and less-bright individuals. Best!"