13801 Napoli Dr
Built in 2009
Year Built
3
Building Height
363
Total Units
Google Reviews
4 ★ (301)
Welcome to Palazzo At Cypresswood, located in the Mandolin-Village. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 301 reviews, Palazzo At Cypresswood is a great choice to call home.
1x2 den Apartments
Price/mo: $1,536
Size: 1,074 sq ft
Washer/Dryer: Full machines
Apply NowHear from real reviewers on Google Maps about their rental experiences.
"I had the best interaction with Sabrina, the best manager ever! She is such a sweet soul and incredibly professional. If you’re ever looking to rent an apartment, go to Palazzo Cypresswood and look for her. She is extremely helpful, and I wish I could give her 10 stars!"
"I have been a resident of this community for almost 1 year and a half now, and I can confidently say that the quality of service has improved significantly since the recent management change.
The new manager is very understanding and dedicated. She keeps her promises to resolve issues promptly. In the past, service requests would take 2-4 months to address, but now they are typically resolved within a few days, unless there’s an emergency, which is understandable. The front desk staff which includes Sabrina and couple more and maintenance service team like Jose, JB, etc. are very efficient and responsive. The management’s efforts to keep the community clean and well-maintained are much appreciated. Thank you, and I hope the great service continues!"
"I’ve been living here for almost a year now and I gotta say, it’s been one of the best properties I’ve lived in, the office staff is always helpful and I gotta say Sabrina is for sure one of the best leasing agents I’ve ever dealt with, she has always gone above and beyond with any issues I’ve had and has definitely made this place feel more like home for me. Maintenance is good and always taking care of what needs to be done and in keeping the property looking its best, I like it here."
"I HIGHLY advise anyone considering living here to read this review.
I'll break down many key areas of my stay: Security, Management, Privacy, and Pricing
Security is garbage. The gate code will never work, don't listen to their "it's just you" or "your number was just in wrong" bs. But it doesn't matter too much because the gate is left open 90% of the year from people hitting it or it just "not working."
The garage is worthless, during my time there, 2 cars had tires stolen, and 3 cars had windows broken within 1 week. The apartment decided, instead of using their security cameras, which definitely "work," they sent an email telling people to be aware of tiktok trends of car break ins.
So security is a joke.
Management: Laughable. Good luck getting a hold of them, they won't respond to calls. Period.
When I moved units within the building (side effect of a 15% rent increase,) I was given a move in date. I set up movers, utilities, and all in advance of this date. The tenant in the unit before me was gone a few weeks before I moved in. Move in day is now a day away, and instead of the apartment giving me any sort of notice, I had to personally go check with the front desk myself to see if I was move in ready, only to find out they decided to schedule a carpet install. On the day I was set to move in.
As such, my move in date was moved. So I was given the joy of paying my movers fee to move the move in date and re set all of my install appointments. Total lack of care on their part.
Privacy: Honestly nowhere near as bad as the rest, but still, loud pool parties going into 1-2 am, with no response from management to actually shut it down.
Price: Again, a joke. For starters, I was in a 2 bed, 2 bath unit my first year. I paid on time, every time. When I moved to my new unit, which was $300 cheaper, they needed me to redo the entire process of applying. During of which, all of sudden they needed my direct bank statements, with all info visible. Because pay stubs "didn't work."
They proceeded to hard check my credit, dropping it about 15 points. What made it better? Was that after I proved I was capable of paying, tried to tell me I "had" to use some bs payment app, that takes your paystubs from work directly, portions out what you'd owe, and THEN gives you what's left. I get trying to be safe, but that's BS and I'm not letting anyone touch my paycheck and handle my money like that. Not after I've proven that I can pay my bills and have had no issues doing so.
After plenty of heated emails and threats to raise it to higher management, one of the managers, after nearly a month, said I was fine to keep paying as I had been.
They also tired to falsely hold my deposit. For anyone looking for it, here's a fun little government document about how it should work. Sec 92.104. Give it a read
Overall? Horrid. I know apartment selections can be terrible, but save yourself the money and hassle. Don't buy into the crap they will try and sell you, and pick a better place to stay.
I would see no surprise in finding they pay current residents to fake reviews. And their responses here are almost total crap. All media stunts with no actual correction in the background.
I'm sure I sound angry in all of this, but from the bottom of my heart, I truly don't wish this upon anyone. Please please please do yourself a favor and find a better place to stay."
"I had an overall great experience at Palazzo at Cypresswood. I was helped out today by Sabrina, she was very courteous and professional. She gave me a tour of the apartments and they are really nice and clean. I love that it’s close to the highway allowing easy access to other stores. I was so satisfy I am more than likely going to apply!! :)"