Eboney Lewis
11 months ago
"So apparently there are thieves in the Corporate office & in the front office. How do you charge someone a $50.00 NSF fee simply because they paid with a credit card & not through the online portal? I was late on my December rent. I was told when I went into the office to inform them that I would be late, that I would have to pay January rent as well since the payment would be after the 25th. So I made the payment of 1,798.04 in full with a credit card on January the 1st. On the 5th of January I get an email bout the NSF fee. I called the office spoke to Beth regarding the NSF fee. I asked her did they receive the payment on the 1st? she said yes but that corporate charge me the fee. Ok I emailed corporate (Mia) who is suppose to be corporate. She apparently called Beth to discuss the issue. I’m not sure what they spoke about, but when Beth called me she told me that she couldn’t waive the NSF fee, but she would unblock me so I could set up payments with the Flex pay. See that way the company would get their payment on the 1st of the month. Every year I renew they go up on rent but have nothing else to offer. Every winter I have to do a hundred work orders bout my heat. In the summer I have to do two hundred work orders bout my A/C. Every since Ms.Sherry & Ms.Candice left, the only two people that actually cared bout the residents this property has gone all they way down. Stray cats everywhere, at the pool chilling more then the residents. I worked in the apartment industry for 6years so I know that the NSF fee could have been waived. It’s evil people like them getting over on people that made me get out of the industry. But they think people are stupid & don’t know any better. When the pandemic hit they passed out eviction notices to pay or get out. Now why would they do this when our country was in a crisis? When clearly it was on the news that no properties could evict any residents. Then on top of that, if we owed a balance we couldn’t use our cover parking until the balance was paid, but they was still charging us. I called the office spoke with Jade regarding it. She said that it was corporate policy. Once again thieves!!!! This company & the property management needs to be investigated asap. I can only wonder how many people they have gotten over on that didn’t know any better. But then again they think it’s they world we live in."